Network Operations Engineer

Responsibilities:

• Provide Network support services 24/7 [on site/remote as applicable] based on agreed contractual SLA timelines to customer end users nationwide, Infrastructure teams, Customer’s third-party Contractor’s and business partners
• Involvement in network and operations related tasks and activities assigned by team leader and/or operations managers
• Configuration and implementation of switching security i.e. VLANs, VLAN’s Routing, VRFs, MAC and/or IP based ACLs, Firewall Filters, etc.
• Administration and Management of Network devices e.g. Routers, Switches, Firewalls, VPN Concentrators, Network Appliances etc.
• Management, configuration, troubleshooting of network along with associated replacement of faulty hardware components
• Management of Return/Repairs (RnR) of faulty hardware components
• Actively participate in IT network and operations related project, tasks and activities
• As Resident Engineer, regularly meet customers on daily/weekly/monthly basis to understand their issues/pain points and help in smooth O&M of the network and ensure comprehensive reporting towards customers as required
• As Resident Engineer, ensure availability and provide on-site/remote support during special events, public holidays, emergency situations, and critical maintenance windows to maintain seamless network operations and reporting
• Perform Incident/Trouble Tickets Management for end-customers issues; and maintain knowledge base related to Incident Management along with keeping complete record of Trouble Tickets and getting necessary documentation signed from customers
• Coordinate with different departments and upstream providers/OEMs to troubleshoot ongoing issues
• Adhere-to all network related policies and Standard Operating Procedures (SOP’s)
• Actively monitor network elements events, alerts thresholds via deployed NMS’ and escalate to relevant back-end teams and management accordingly
• Support Account Managers/Sales teams to help in finding add-on sales by engaging with customers actively, collecting useful information and support in pre-sales activities
• Conducting POCs and customer presentations in coordination with OEMs and NERA pre-sales team

Requirements:

• B.E /Electronics engineering/BSc Computer Science
• 5+ Years’ experience related to IP networks/firewalls or equivalent on other security vendors
• Excellent technical knowledge of Routers, Switches, Firewalls and VPN boxes
• Cisco, Juniper, Huawei or other OEM Certifications such as CCNP, JNCIP, HCIP etc will be preferred
• DDoS solution experience (F5, Genie Networks) and sound knowledge/awareness of DDoS attacks will be preferred
• Working experience in any of the cybersecurity vendors, system integrators, distributors and telecom operators will be preferred
• Strong technical background and future technology awareness
• Self-motivated and team player
• Good communication and presentation skills
• Proven ability to manage customer relationships