Network Order Preparation Specialist

THE POSITION: The Network Order Preparation Specialist of DISN Consolidated Provisioning supports the entire provisioning lifecycle, spanning order entry, preparation, solution design, and circuit activation phases. This professional actively engages in customer outreach, Quality of Service (QoS) configuration, commercial leasing, and facilities engineering. Accountable for maintaining DISN network functionality and efficiency, addressing operational needs, and ensuring system and network availability for mission partners.

RESPONSIBILITIES:

• Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications request.
• Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry.
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.
• Develop service orders within configuration management databases such as WWOLS, MetaSolv (MSS), and other tool(s) as furnished and identified by the Government, including access to classified/SIPRNet.
• Annotate appropriate status for those items which are Held in Abeyance (HIA) pending information or action on the part of another government or contractor entity.
• Actively work with external entities to resolve order in an HIA status. Escalate items for which the Contractor has no direct control or influence, or which are impeding the progress of critical requirements within the prescribed timeframe.

ADDITIONAL INFORMATION

• On-site in Columbus, OH.
• Day shift with flexibility to work an alternate or swing shift, as business needs dictate.

QUALIFICATIONS

• Minimum Active Secret Security Clearance; AND,
• High School Diploma or equivalent; AND,
• 2+ years of military experience in a communications field or an applicable technical discipline; OR,
• 2+ years in an accredited technical training program, including 1 year of experience in an applicable communication field; OR,
• 2+ years of experience in a communication field or applicable technical discipline.