Network Support Engineer

Job Description

We are hiring a Network Engineer to support the network and communication systems of our 24/7 inbound contact center. The role involves maintaining internet connectivity, VoIP systems, routers, firewalls, and ensuring smooth day-to-day operations.

This is a hands-on role suited for candidates with practical troubleshooting experience in live environments.

Responsibilities

• Monitor and maintain LAN/WAN, routers, switches, firewalls, and internet connectivity.
• Support and troubleshoot VoIP/SIP call systems.
• Handle network issues, including downtime, packet loss, and bandwidth problems.
• Configure and maintain VLANs, VPNs, and QoS.
• Coordinate with ISPs for fault resolution and service escalations.
• Monitor system performance and ensure maximum uptime.
• Maintain network security and perform routine updates.
• Support backup internet failover and network redundancy.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field
• 1–2 years experience in Network Support / IT Infrastructure
• Good knowledge of:
• Networking fundamentals (TCP/IP, DNS, DHCP).
• Routers & switches.
• VPN configuration.
• Firewall basics.
• Basic understanding of VoIP/SIP will be preferred.
• Ability to work in rotational shifts.

Preferred

• Cisco Certified Network Associate (CCNA) certification.
• Experience in call center, ISP, or NOC environment.

Benefits

• Market-competitive salary.
• Career growth opportunities.
• Hands-on exposure to international operations.
• Professional work environment.

Pay: Rs60,000.00 - Rs65,000.00 per month

Experience:

• Do you have experience with VoIP/SIP systems?: 1 year (Required)
• Have you worked with routers/firewalls before?: 1 year (Required)

Work Location: In person