Network/System Administrator

About Us:

SmarterTools Inc. is a locally owned and operated, software company in Phoenix that maintains, supports, and sells three products: SmarterMail, SmarterTrack, and SmarterStats. These are self-managed products, installed across a variety of on-premises hardware and VMs, cloud services, or on hosted services. SmarterTools began in 2003 as a way for web hosting companies to provide reliable software that was simple for end users to understand and easy for server administrators to install. Using those principles, we have grown into a leading business software provider for tens of thousands of small, medium, and enterprise organizations and hosting companies worldwide.

We are looking for an experienced, local candidate who will work in our North Phoenix office, on-site and alongside other team members. You can find out more about us at https://www.smartertools.com/.

Job Description:

The Network/System Administrator will provide tier 3 support to other server and network administrators responsible for the installation and management of our software. Typical installations include Windows Server 2018 and above, Ubuntu or Debian servers, and/or VPS or cloud solutions. (Azure, AWS, etc.) Support is handled via RDP, attended/unattended remote access, and via phone and email ticketing. In this position, you will also have the opportunity to work independently on individual tasks and as a team member to contribute to our company goals: building the best software and delivering the best support in our marketplace.

Skills that Set You Apart:

• Network management: 3 years
• Microsoft Windows Server 2018+: 3 years
• Ubuntu, Debian, RHEL: 3 years
• IIS, Nginx, Apache, etc.: 3 years
• Containerization (Docker, Kubernetes): 3 years
• Technical support: 3 years
• MSSQL and MySQL (or derivatives): 3 years

Qualifications:

• Detailed understanding of email servers (Microsoft Exchange, Postfix, Dovecot, etc.)
• Knowledge of troubleshooting tools such as perfmon and Wireshark
• Strong server administration knowledge (Windows Server and Linux)
• Knowledge of mail server protocols and security (IMAP, SMTP, DKIM, SPF, DMARC, etc.)
• Knowledge of Windows and Linux web servers and DNS
• Understanding of routers and firewalls
• Ability to work in a rapidly changing and growing organization
• Long-term career mindset (The average tenure at SmarterTools is 6 years)
• Excellent communication, interpersonal, and written skills
• Great customer service and problem-solving skills
• Eligibility to work in the United States
• Passed background check

What you can expect from us:

• 4-day work week (38 hours total in office - not remote)
• Complete kitchen stocked with drinks and snacks
• Casual, team-based environment with a relaxed dress code
• Comprehensive medical, dental, and vision benefits (BCBSAZ and Unum)
• Matching 401(K)
• Paid time off and paid company holidays
• Pay: $50,000.00 - $70,000.00 per year
• Bonus opportunities

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What do you do outside of work to expand your knowledge?

Experience:

• Linux OS: 3 years (Required)

Ability to Commute:

• Phoenix, AZ 85027 (Required)

Work Location: In person