(NEX NORFOLK) FOOD SERVICE SUPERVISOR (MOBILE FOOD TRUCK)

Job Summary:

Is responsible for supervising and coordinating the operation of the various locations throughout the various local installations. Supervise associates predominately in grades ranging from NA-2 to NA-5 performing work on a mobile food truck.

Duties and Responsibilities:

• Supervises a number of food service associates engaged in performing food service functions at specific food service areas and/or locations via a mobile food truck and in a food storage/staging facility. Ensures necessary training of subordinate staff in various operations.
• Plans and schedules sequence of operations and establishes required priorities for subordinates in assigned area and selects workers and tasks to be performed; coordinates, as necessary, with appropriate area and/or location in connection with availability of personnel. Explains work requirements and new procedures, and provides advice when problems occur. Reviews work for overall adequacy, timeliness and compliance with established procedures
• Determines equipment, supplies and maintenance required and assures adequacy of supplies and equipment as needed.
• Completes a variety of correspondence and reports in connection with the food service operation; provides information pertaining to the various operations, and otherwise assists in administrative matters relating to the food service operation.
• Provide continuity of all mobile food truck operations in the absence of the supervisor.
• Adheres to Navy Exchange Customer Service standards by maintaining a neat, clean appearance and wearing appropriate uniform name tag, as required. Exercises tact, good manners and courtesy when serving and assisting customers; suggests substitutes when items are not available; and informs customers of specials. Provides service in a prompt and friendly manner; ensuring that the food items are presented in an attractive and appetizing way. Furnishes each customer with a register receipt and thanks the customer for their patronage.
• Works under the general supervision of a designated supervisor, performing duties in accordance with prescribed procedures and instruction. Refers difficult operational problems to superior for advice and guidance. Work is reviewed for overall efficiency of operations, and quality of work performance. Recommends performance requirements and provides input regarding performance appraisals. Adjusts informal complaints through discussion with associates, or, as applicable, union representatives. Initiates proposals for disciplinary action, as needed. Carries out EEO policies and communicates support of these principles to subordinates.

Performs other related duties as assigned

PHYSICAL EFFORT:

Associate frequently lifts or moves utensils or containers of food weighing up to 45 pounds; is required to constantly stand and walk in accomplishing work.

WORKING CONDITIONS:

Working areas are often uncomfortably warm, cold and noisy. Exposed to minor cuts, bruises, burns and scalds. Danger of slipping on floors which are wet, or where food or beverage has been dropped. May be required to drive, stand, load truck in differing external weather conditions, such as rain or wind. Must be able to work in a confined space, with multiple other workers.

JOB REQUIREMENTS :

1. Must possess a valid drivers license or a valid commercial driver s license CDL .

2. Must possess the knowledge and skills necessary to operate a motor vehicle safely (small commercial mobile kitchen), commonly known as a "food truck" .

3. Must be able to obtain and maintain Food Safety Certificate

Twelve months experience performing cafeteria or counter-type food service duties such as: preparing fruit and vegetable salads, making simple sandwiches and coffee in large urns; setting up food service counters; steam tables, etc. receiving customer orders and serving customers; operating a cash register, computing charge; performing cleaning duties such as: scraping, staking, and preparing dishes for dishwasher, keeping counters, steam table and other equipment and appliances clean, etc. or similar work that provided the knowledge and skills to perform the duties of the position. Grill work/short order cook or food truck experience preferred.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE

One year of high school education may be substituted for 3 months of experience up to a High School Diploma or GED for 12 months of experience.