Night Audit/Front Desk Agent

```Duties```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction. Your main responsibilities will include:

- Greeting guests and checking them in/out of the hotel
- Assisting guests with inquiries and providing information about hotel facilities, services, and local attractions
- Handling guest complaints and resolving issues in a timely and efficient manner
- Processing payments and maintaining accurate records
- Managing reservations and room assignments
- Coordinating with other hotel departments to ensure smooth operations
- Assisting with night audit duties as needed

```Skills```
To excel in this role, you should possess the following skills:

- Strong customer service skills with a friendly and approachable demeanor
- Excellent communication skills, both verbal and written
- Proficiency in multiple languages is a plus
- Knowledge of phone etiquette and ability to handle phone systems effectively
- Familiarity with front desk operations and guest relations
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and problem-solving abilities ,reliable

If you are a team player with a passion for hospitality, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.

Pay: $14.75 - $15.00 per hour

Work Location: In person