Night Audit/Front Desk Clerk

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Operate multi-line phone systems to respond to calls promptly and provide information as needed.
• Assist with night audit duties as required, ensuring accurate financial reporting.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process reservations and manage guest accounts using hotel management software.
• Uphold high standards of guest relations by maintaining a clean and organized front desk area.

Requirements

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Hospitality management experience is a plus; multilingual or bilingual abilities are highly desirable.
• Familiarity with night audit procedures is an advantage.
• Excellent phone etiquette and proficiency in handling multi-line phone systems.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational skills with the ability to multitask effectively in a busy environment.
• A passion for hospitality and creating memorable experiences for guests. Join our team as a Front Desk Agent where you will play a vital role in delivering outstanding guest services while contributing to a positive work environment!

Job Types: Full-time, Part-time

Pay: $16.50 - $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person