Night Auditor

Job Overview
Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. This energetic role offers an exciting opportunity to ensure seamless guest experiences, maintain hotel security, and uphold the highest standards of hospitality management. As a Night Auditor, you will oversee front desk operations, handle guest inquiries, and perform financial reconciliations—all while creating a welcoming environment that encourages guest loyalty and satisfaction. Your proactive approach and attention to detail will help us deliver exceptional service around the clock.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures, ensuring a smooth experience.
• Manage multi-line phone systems with professionalism, providing accurate information and routing calls efficiently.
• Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations while reconciling daily revenue reports.
• Respond promptly to guest requests, complaints, or concerns with a positive attitude, demonstrating excellent customer service skills.
• Maintain security by monitoring CCTV surveillance, conducting routine property inspections, and controlling access to the hotel premises during overnight hours.
• Prepare detailed shift reports, incident logs, and financial documentation to ensure seamless communication with daytime staff.
• Support guest relations by providing local information, hotel amenities details, and addressing special requests with enthusiasm.

Qualifications

• Experience in hospitality management or hotel management roles, preferably with prior front desk or night audit experience.
• Strong customer service skills combined with excellent phone etiquette and the ability to handle multi-line phone systems confidently.
• Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.
• Knowledge of hotel operations, guest services standards, and security protocols is essential for success in this role.
• Exceptional attention to detail for financial reconciliation tasks and maintaining accurate records.
• Ability to work independently during night shifts while managing multiple responsibilities efficiently.
• Hospitality industry certifications or training are a plus but not mandatory. Embark on a rewarding journey where your energy fuels memorable guest experiences! We’re dedicated to fostering a vibrant work environment that values your skills in hospitality management and guest relations—making every night shift an opportunity for excellence.

Pay: $16.50 - $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person