Night Auditor

Job Overview
Join our dynamic hospitality team as a Night Auditor, where you'll be the welcoming face and vigilant guardian of our hotel during the overnight hours. This pivotal role combines guest relations, administrative duties, and security oversight to ensure a seamless experience for our guests while maintaining the smooth operation of the front desk. As a Night Auditor, you will be responsible for managing guest check-ins and check-outs, reconciling accounts, and providing exceptional customer service—all while ensuring the safety and security of our property. Your energetic approach will help create a warm, safe, and inviting environment for all who stay with us.

Responsibilities

• Greet guests warmly upon arrival and assist with late check-ins or early check-outs, ensuring a positive experience.
• Manage front desk operations during overnight hours, including handling multi-line phone systems with professionalism and courtesy.
• Conduct nightly audits of guest accounts, verifying billing accuracy and preparing financial reports to ensure all transactions are correctly recorded.
• Address guest inquiries promptly, providing information about hotel amenities, local attractions, and services to enhance their stay.
• Maintain security protocols by monitoring CCTV surveillance, conducting patrols of public areas, and ensuring the safety of guests and staff.
• Handle guest requests or complaints efficiently, demonstrating excellent customer service and hospitality management skills.
• Complete detailed shift reports, incident logs, and reconcile daily financial transactions to support smooth hotel operations.

Requirements

• Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles.
• Strong customer service skills with a friendly demeanor and excellent phone etiquette.
• Ability to operate multi-line phone systems confidently and manage guest interactions professionally.
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
• Knowledge of hotel management software systems and basic accounting procedures for auditing purposes.
• Exceptional attention to detail and organizational skills to accurately reconcile accounts and complete reports.
• Flexibility to work overnight shifts in a fast-paced resort or hotel environment; previous hotel experience is preferred. Join us as a Night Auditor to deliver memorable guest experiences while ensuring the safety and efficiency of our hotel operations! Your energy, hospitality expertise, and dedication will make a lasting impact on our guests’ stays.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person