Night Auditor - InterContinental

Overview

DESCRIPTION: At InterContinental Hotels Group we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
• Checking guests in, out and managing any wake-up call requests
• Answering phones and dealing with overnight guest queries
• Running night audit property management systems or manual equivalents
• Performing other duties such as concierge services and special guest requests

What we need from you

• Accounting and mathematics skills for accurate auditing and payment processing
• Cash handling experience for counting and securing bank and processing cash payments
• Computer literacy, including familiarity with PMS software
• Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
• Customer service experience
• Knowledge of hotel operations, offers and the local area

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.