Night Duty Manager

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during the Night Shift.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival, and ensure escort to accommodations if appropriate.
• Maintain a professional and high-quality service-oriented environment at all times.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Oversee preparation of daily summary reports.
• Work closely with the Housekeeping Department to improve guest services.

Qualifications

• Previous experience in supervisory or management roles, preferably in hospitality.
• Strong leadership and decision-making abilities.
• Excellent communication and conflict-resolution skills.
• Ability to work independently and remain calm under pressure.
• Basic knowledge of security protocols and emergency response.
• Proficiency with computers and facility management systems.
• Overnight shifts, including weekends and holidays as required.

Job Type: Full-time