Night Manager - Nest Hotel

PURPOSE OF THE ROLE:

The Night Manager oversees the smooth running of hotel operations during the night shift, ensuring guest safety, security, and satisfaction. This role supervises night staff, manages late check-ins/check-outs, resolves guest issues, and ensures compliance with hotel policies and standards.

PRIMARY RESPONSIBILITIES:

• Oversee all hotel operations during the night, including front office, housekeeping coordination, and security.
• Act as the primary point of contact for guests during the night shift, handling queries, complaints, and special requests.
• Supervise late check-ins/check-outs, ensuring accuracy in billing and reservation systems.
• Conduct night audits and prepare daily revenue and occupancy reports.
• Monitor guest safety and security, responding promptly to emergencies and incidents.
• Inspect hotel facilities, public areas, and guest rooms to maintain cleanliness and standards.
• Support and guide night shift staff, ensuring proper service delivery and adherence to hotel policies.
• Communicate important updates, incidents, and reports to morning management teams.
• Assist in training night staff and maintaining service excellence

QUALIFICATION

• Bachelor’s degree/diploma in Hospitality Management or related field

EXPERIENCE

• 4-5 years of experience in hotel operations, with at least 2 years in a supervisory role.

SKILLS

• Strong leadership, decision-making, and problem-solving skills.
• Excellent communication and guest service abilities.
• Proficiency in English; Arabic language skills strongly preferred.
• Ability to work independently and remain calm under pressure.
• Willingness to work shifts, weekends, and public holidays