Non-Emergency Medical Transport - Administrative Assistant

Administrative Assistant

Job Type: Full-Time Schedule: Monday-Friday Pay: Competitive; based on experience

About Tim & Hagen Mobility

Tim & Hagen Mobility is a trusted non-medical transportation company dedicated to providing safe, reliable, and compassionate transportation services to individuals throughout the Colorado Springs community. We are seeking a professional and organized Administrative Assistant to support our daily operations and help ensure exceptional service for our clients and transportation team.

Position Summary

The Administrative Assistant will play a vital role in supporting office operations, coordinating transportation schedules, communicating with clients and drivers, and maintaining accurate records. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities

• Answer incoming phone calls and provide exceptional customer service.


• Schedule, coordinate, and confirm transportation appointments.


• Communicate trip details, schedule changes, and updates with drivers.


• Maintain accurate client, trip, and transportation records.


• Perform data entry, filing, scanning, and document management.


• Monitor and respond to emails and customer inquiries promptly.


• Assist with onboarding paperwork and maintaining employee files.


• Prepare reports, spreadsheets, and other administrative documents.


• Support billing, invoicing, and payment tracking as needed.


• Ensure compliance with company policies and transportation regulations.


• Assist management with various administrative and operational task

Qualifications

• High school diploma or GED required.


• Associate degree or administrative certification preferred.


• Minimum of 1 year of administrative, office, customer service, or transportation-related experience.


• Strong organizational and multitasking skills.


• Excellent written and verbal communication abilities.


• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).


• Ability to work independently and as part of a team.


• Strong attention to detail and problem-solving skills.


• Professional demeanor and commitment to customer service.

Preferred Qualifications

• Experience in transportation, logistics, dispatching, or healthcare services.


• Familiarity with scheduling software and GPS-based transportation systems.


• Bilingual English/Spanish is a plus.


• Experience handling confidential information.

Benefits

• Competitive compensation


• Paid time off


• Opportunities for professional growth and advancement


• Supportive and collaborative work environment


• Meaningful work serving the local community

Note - This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor. Job duties may also be adjusted based on organizational and industry needs.