Northland Liability Associate Claim Representative

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$52,600.00 - $86,800.00

Target Openings

2

What Is the Opportunity?

Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As an Associate Claim Rep, Specialty Liability, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals.

This position focuses on developing your skills and knowledge to successfully manage Northland Liability claims. This position is the first step toward becoming a fully qualified Claims Representative handling claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.

As part of the hiring process, this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

What Will You Do?

• Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days.
• As an Associate Claim Rep, Specialty Liability, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage Marine Liability claims.
• This position is the first step toward becoming a fully qualified Claims Representative. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.
• Actively participate in structured training classes covering claim processes, systems, and procedures. Training will include virtual, classroom and on-the-job training.
• Learn how to investigate, determine coverage, liability, and damages based on policy terms and claim facts.
• Under close supervision, review, investigate, and document claims.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate and apprise all parties regarding claim status which may include our internal and external business customers, and legal counsel.
• Maintain accurate records of claim activity in claim management systems.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Previous internship or work experience in insurance, finance, or customer service.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.