NPE Intake Analyst - ServiceNow/Jira/Remedy, Release, Service Request

9 - 12 Years
3 Openings
Bangalore, Chennai, Hyderabad, Kochi, Noida, Pune, Trivandrum

Request Intake & Validation

• Act as the single-entry point for all NPE requests from project/product delivery teams.
• Validate requests for completeness (scope, approvals, dependencies, timing).
• Provide effort/usage/cost estimates to stakeholders before committing resources.
• Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).

Coordination & Communication

• Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.
• Proactively communicate request progress, blockers, and approvals to requestors.
• Work with Environment Manager for demand forecasting and scheduling feasibility.
• Align with Incident Manager on access/service requests.

Required Skills & Experience

• 4–6 years in Release, Service Request, or Environment Coordination roles.
• Experience to create jira dashboard/different metrics.
• Familiarity with non-production environments and SDLC lifecycle.
• Strong experience with ticketing/ITSM tools (ServiceNow, Jira, Remedy).
• Ability to assess usage patterns and indicative cost implications of NPE requests.
• Strong communication and stakeholder management skills, with experience supporting delivery teams.

Nice to have :-

• Telecommunication experience.
• Understanding of E2E flow or architecture.

Release,Service Request,ITSM - ServiceNow/Jira/Remedy