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NSP/OMS TEC Engineer
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As NSP/OMS TEC Engineer As ensuring efficient troubleshooting, issue replication, and resolution. Collaborate with development teams, leveraging strong knowledge of Unix systems, optical networking, databases, microservices, Docker, and networking. Utilize scripting (Shell, Perl) and Java troubleshooting skills while preparing detailed technical documentation to drive service improvement and customer satisfaction.
- Provide post-sales technical support for WSNOC, WSO, and WS-RC products.
- Deliver customer-focused Tier 3 (Level 3) technical support services with strong technical expertise.
- Replicate customer issues in the lab environment and provide regular status updates to customers.
- Independently handle customer Assistance Requests (ARs) for troubleshooting and ensure faster resolution in line with stringent restoration/resolution KPIs.
- Act as the primary technical support point of contact with 4th-level support and development centers.
- Perform detailed technical analysis and identify the root cause of complex issues.
- Prepare technical documentation, including Root Cause Analysis (RCA) reports, knowledge base articles, FAQs, tips, and Methods of Procedure (MoPs).
- Ensure high levels of customer satisfaction through effective communication and timely issue resolution.
You have:
- Bachelor's degree with 8- 12 years of experience.
- Strong knowledge of Unix-based operating systems and command-line interface (CLI).
- Proficient in Optical Networking Technologies such as SDH, DWDM, and OTN.
- Experienced with database management systems including MySQL, Oracle, Pinot, and PostgreSQL.
Deep technical understanding and problem-solving skills for complex system integrations.
It would be nice if you also had:
- Familiar with microservices architecture, Docker, virtual machines, and networking concepts.
- Ability to troubleshoot and resolve issues in Java-based applications on Unix environments.
- Scripting skills in Shell and Perl are an added advantage.
- Deep technical understanding and problem-solving skills for complex system integrations.
About Nokia
Join us in creating the technology that helps the world act together.
We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.
Learn more about life at Nokia .
About the Business Group
A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions.
We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
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