Nurse Case Manager

Position Summary
The Case Manager utilizes a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual's benefit plan and/or health needs through communication and available resources to promote optimal, cost-effective outcomes. Requires an RN with unrestricted active license

Key Responsibilities
Conduct telephonic visits using comprehensive assessment tools for members enrolled in Managed Long-Term Services and Supports (MLTSS). Perform in-person assessments for non-MLTSS members to determine medical needs and support appropriate service referrals (e.g., adult medical daycare, pediatric medical daycare, personal care assistant services, nursing facility custodial care, Personal Preference Program, and MLTSS enrollment).
Work with diverse populations, including pediatric and medically complex members.
Coordinate and collaborate with members, authorized representatives, primary care providers, and interdisciplinary care teams.
Schedule and participate in interdisciplinary meetings, advocating for members to ensure safe transitions and appropriate services.
Develop individualized care plans and authorize services within MLTSS/FIDE program benefits in a cost-effective manner.
Document all assessments, interactions, and care planning activities accurately and in a timely manner in the electronic health record.
Utilize strong critical-thinking and problem-solving skills in daily work.
Mentor new staff once appropriate proficiency has been achieved.

Duties
Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member's needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services
Application and/or interpretation of applicable criteria and guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member’s needs to ensure appropriate administration of benefits
Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures

Experience
3 years Clinical practice experience, e.g., hospital setting, alternative care setting such as home health or ambulatory care required.
Healthcare and/or managed care industry experience.
Case Management experience preferred- Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding
Effective communication skills, both verbal and written.
Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.
Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.
Typical office working environment with productivity and quality expectations

Required Qualifications
Active, unrestricted RN license in NY.
Minimum of 3 years of clinical experience in settings such as hospitals, home health, or ambulatory care.

REQUIRED: MUST BE FLUENT ON ENGLISH/SPANISH ( WRITTING, READING, SPEAKING)

Preferred Qualifications
Experience in case management and/or discharge planning
Background in managed care
Crisis intervention skills

Education
RN with current unrestricted state licensure.
Case Management Certification CCM preferred

Notes:
Mon-Fri 8-5
Fully remote

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.