Nurse Supervisor

Summary

To support and demonstrate our NMC Nursing Mission, Vision, and Values:

Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.

Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:

• Do the right thing
• Be the patient’s advocate
• Be open and transparent
• Deliver safe, compassionate care
• Recognize the uniqueness of each patient
• Contribute to an outstanding patient’s experience
• Engage with and contribute to, a learning culture
• Lead and influence changes in healthcare

Our Nursing Values: We will achieve this through our core values:

• Safety
• Excellence
• Ethics
• Trust
Collaboration

The post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient's bystanders all the time, every time.

Key Accountabilities

These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.

The post holder will:

• Always speak up if safety is a concern
• Treat all patients with kindness, respect and compassion.
• Recognize and work within the limits of their own competence
• Take responsibility for their own actions
• Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
• Perform additional duties when required

Education and Training:

• Ensure relevant training and competency is undertaken to deliver care safely.
• Maintain up-to-date mandatory training requirements.
• Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
• Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
• Support and supervise pre-registration and new nurses and other health care workers when required.
• Participate in teaching, mentorship and preceptorship when required.
• Participate in clinical supervision of student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.
• Participate in Performance Improvement Plans when required.
• Share knowledge and skill with others, to improve patient care and services.
• Ensure they are skilled, trained and competent before using any medical device.
• Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.

Quality Assurance and Governance:

• Speak up, if something isn't right.
• Maintain awareness of and comply with, the NMC Policies and Procedures
• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
• Uphold the regulatory and accreditation standards.
• Continually seek to improve the service of and care delivery for patients and their bystanders.
• Report and notify all untoward/serious and near miss incidents to your direct line manager and through the incident reporting system in a timely manner.
• Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.
• Promote customer service based on NMC patient satisfaction results.
• Share best practices and quality patient outcomes through audit.
• Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
• Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®

Professional:

• Uphold the reputation of the nursing profession at all times.
• Act as a positive role model for all nursing and support staff.
• Must have insight of own behaviour and in others.
• Be responsible for the assessment, planning, implementation and evaluation of programmes of care under the indirect supervision of senior nursing staff.
• Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
• Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
• Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
• Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks
• Assist in updating clinical policies and guidelines in line with skill and experience.
• Assist, engage with and contribute to the professional development of colleagues.
• Ensure re-licensure is managed in a timely manner.
• Maintain patient confidentiality at all times.
• Ensure timely expert advice or senior nursing support is sought when a patient's condition fails to respond to prescribed treatment.
• Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association emergency algorithms.

Equality and Diversity:

• The post holder is required to promote diversity, equity, inclusion and belonging in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.

Infection Prevention and Control (IPC):

• IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
• The strictest hand hygiene complianceencompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.

Safeguarding Children:

• NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.
• Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)

https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf

Occupational Safety and Health Management Systems (OSHMS)

• Comply with OSH instructions, policies and safe working procedures.
• Use of appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Not wilfully or recklessly endanger anyone’s health and safety.
• Assist with the preparation of risk assessments.
• Report OSH Hazards, incidents, near misses and issues
• Reduce, Reuse, Recycling of waste as much as possible

Specific Responsibilities for this Role

National Nursing Practice Standards RN MOHAP.pdf

Scope of Practice RN MOHAP.pdf

Specialized Nurse will:

• Develop and maintain a learning culture amongst nurses, particularly in the specialist field in which they work.
• Be an expert registered nurses with advanced education, training or certification in their specialized area of practice. Specialty practice may be defined by population, clinical setting a disease/medical subspecialty and type of care or type of problem.
• Be a role model and always seek to improve the safety and quality of care delivered to patients in the specialist field.
• Be a member of the interprofessional team as a subject matter expert in his/ her field of specialization.
• Support and lead audit and data collection in their area of specialisation for KPIs and benchmarking.
• Support the nurse educator with training programs, training needs analysis within the specialised field.
• Support patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.
• Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment.
• Perform systematic patient assessment, re-assessment and collect pertinent data about the patient’s health or situation.
• Understand and analyse the assessment information and data.
• Determine actual and potential nursing diagnoses, problems, and issues.
• Define the predicted and expected outcomes of the patient’s planned care.
• Create and evaluate patient care plans with the interprofessional team, in collaboration with the patient and patient's bystanders.
• Maintain and update technical and clinical skills related to nursing practice.
• Employ strategies to promote patients’ health and a safe environment.
• Understand different diagnostic tests and laboratory examinations.
• Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc.
• Assist in medical procedures invasive or non-invasive as needed.
• Support the process of safe patient`s admission, transfer and discharge.
• Type additional unit specific & department specific responsibilities here

Summary

To support and demonstrate our NMC Nursing Mission, Vision, and Values:

Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.

Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:

• Do the right thing
• Be the patient’s advocate
• Be open and transparent
• Deliver safe, compassionate care
• Recognize the uniqueness of each patient
• Contribute to an outstanding patient’s experience
• Engage with and contribute to, a learning culture
• Lead and influence changes in healthcare

Our Nursing Values: We will achieve this through our core values:

• Safety
• Excellence
• Ethics
• Trust
Collaboration

The post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient's bystanders all the time, every time.

Key Accountabilities

These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.

The post holder will:

• Always speak up if safety is a concern
• Treat all patients with kindness, respect and compassion.
• Recognize and work within the limits of their own competence
• Take responsibility for their own actions
• Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
• Perform additional duties when required

Education and Training:

• Ensure relevant training and competency is undertaken to deliver care safely.
• Maintain up-to-date mandatory training requirements.
• Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
• Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
• Support and supervise pre-registration and new nurses and other health care workers when required.
• Participate in teaching, mentorship and preceptorship when required.
• Participate in clinical supervision of student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.
• Participate in Performance Improvement Plans when required.
• Share knowledge and skill with others, to improve patient care and services.
• Ensure they are skilled, trained and competent before using any medical device.
• Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.

Quality Assurance and Governance:

• Speak up, if something isn't right.
• Maintain awareness of and comply with, the NMC Policies and Procedures
• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
• Uphold the regulatory and accreditation standards.
• Continually seek to improve the service of and care delivery for patients and their bystanders.
• Report and notify all untoward/serious and near miss incidents to your direct line manager and through the incident reporting system in a timely manner.
• Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.
• Promote customer service based on NMC patient satisfaction results.
• Share best practices and quality patient outcomes through audit.
• Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
• Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®

Professional:

• Uphold the reputation of the nursing profession at all times.
• Act as a positive role model for all nursing and support staff.
• Must have insight of own behaviour and in others.
• Be responsible for the assessment, planning, implementation and evaluation of programmes of care under the indirect supervision of senior nursing staff.
• Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
• Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
• Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
• Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks
• Assist in updating clinical policies and guidelines in line with skill and experience.
• Assist, engage with and contribute to the professional development of colleagues.
• Ensure re-licensure is managed in a timely manner.
• Maintain patient confidentiality at all times.
• Ensure timely expert advice or senior nursing support is sought when a patient's condition fails to respond to prescribed treatment.
• Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association emergency algorithms.

Equality and Diversity:

• The post holder is required to promote diversity, equity, inclusion and belonging in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.

Infection Prevention and Control (IPC):

• IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
• The strictest hand hygiene complianceencompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.

Safeguarding Children:

• NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.
• Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)

https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf

Occupational Safety and Health Management Systems (OSHMS)

• Comply with OSH instructions, policies and safe working procedures.
• Use of appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Not wilfully or recklessly endanger anyone’s health and safety.
• Assist with the preparation of risk assessments.
• Report OSH Hazards, incidents, near misses and issues
• Reduce, Reuse, Recycling of waste as much as possible

Specific Responsibilities for this Role

National Nursing Practice Standards RN MOHAP.pdf

Scope of Practice RN MOHAP.pdf

Specialized Nurse will:

• Develop and maintain a learning culture amongst nurses, particularly in the specialist field in which they work.
• Be an expert registered nurses with advanced education, training or certification in their specialized area of practice. Specialty practice may be defined by population, clinical setting a disease/medical subspecialty and type of care or type of problem.
• Be a role model and always seek to improve the safety and quality of care delivered to patients in the specialist field.
• Be a member of the interprofessional team as a subject matter expert in his/ her field of specialization.
• Support and lead audit and data collection in their area of specialisation for KPIs and benchmarking.
• Support the nurse educator with training programs, training needs analysis within the specialised field.
• Support patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.
• Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment.
• Perform systematic patient assessment, re-assessment and collect pertinent data about the patient’s health or situation.
• Understand and analyse the assessment information and data.
• Determine actual and potential nursing diagnoses, problems, and issues.
• Define the predicted and expected outcomes of the patient’s planned care.
• Create and evaluate patient care plans with the interprofessional team, in collaboration with the patient and patient's bystanders.
• Maintain and update technical and clinical skills related to nursing practice.
• Employ strategies to promote patients’ health and a safe environment.
• Understand different diagnostic tests and laboratory examinations.
• Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc.
• Assist in medical procedures invasive or non-invasive as needed.
• Support the process of safe patient`s admission, transfer and discharge.
• Type additional unit specific & department specific responsibilities here

Minimum Qualification & Experiences

Essential: the post holder must

• Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.
• Hold a valid American Heart Association Basic Life Support Provider card.
• Hold a post-graduate specialist qualification, diploma, degree, or masters in the specialty.
• Manage their own professional re-licensure.
• Be willing to work across departments when necessary.
• Be able to communicate clearly and effectively in English (spoken and written)
• Have previous experience within the specialist field.
• Have completed the relevant competencies within the specialist field.

DESIRABLE: The post holder should have :

• Be able to communicate effectively in Arabic