NURSING SERVICES SR DIRECTOR (Ambulatory Care Services: Surgical Specialties)

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Basic Function and Responsibility:
Provides professional nursing leadership and operational direction with and through nursing supervisors/managers for the practice of Registered Nurses, Licensed Practical Nurses, Advanced Practice Nurses and others involved in clinical patient services in the Ambulatory Care unit(s). Participates as a member of a leadership team in Ambulatory Care Services (ACS) and in planning and coordinating care delivery for ACS patients. Provides and continually improves health care services, education and research in support of the mission and goals of the Health System. Ensures that processes meet or exceed regulatory and professional standards. Supervises the quality of nursing and clinical assistive staff services provided to patients in Ambulatory Care Services within the Surgical Specialties segment. Initiates and implements policies, program planning, and evaluation related to the Surgical Specialties segment. Maximizes patient and staff satisfaction within human systems and material resources.

Organizational Relationships: Supervision Received: Administratively responsible to the Associate Chief Nursing Officer, Ambulatory Care Services and University of Michigan Medical Group (UMMG) segment. Collaborates with the Ambulatory Clinical Practice Leader (CPL/CDOO) and Clinical Administrators in the Ambulatory Care unit(s) regarding unit operations. Works collaboratively with ACS administrators, medical director leads, and support teams. Collaborates with leaders to integrate standards and quality improvement across surgical service lines. Has decision-making authority regarding changes that affect nursing services within the service lines for Ambulatory Care ? Surgical Specialties. Supports the alignment of UMSN with ACS processes, practices for student education, faculty practice, and research, as appropriate.

Supervision Exercised: Responsible for the management and nursing leadership functions of nursing services for Ambulatory Care Services. Responsible for clinical competence for regular and temporary employees and Licensed Practical Nurses, and the professional practice of all levels of Registered Nurses. Collaborates with medical leads, administrators, and operations managers in the administrative and functional supervision of nursing and clinical assistive staff. Ensures standardized nursing and clinical practice across Surgical Specialties.

Ambulatory Care Services: Surgical Specialties:

? Surgery inclusive of: General Surgery, Plastic Surgery, Comprehensive Wound Care, Thoracic Surgery, and Oral & Maxillofacial Surgery

? Otolaryngology

? Ophthalmology

? Urology

Responsibilities*

• Directs the recruitment, interviewing and selection of all levels of nurses, staff in Patient and Family Support Services, and clinical assistive personnel. Works collaboratively with leadership teams in the hiring process.
• Oversees and is accountable for the practice, staffing and scheduling of nursing and clinical assistive staff. Assists Medical Director and/or medical leads, Administrator and/or unit managers in determining adequate complements of staff, scope of staff roles and appropriate workload. Manages or facilitates relief staffing for the Ambulatory Care Services units.
• Oversees and provides supervision, counsel, discipline, and performance evaluation of nursing supervisors, nursing and clinical assistive staff, with feedback from administrators, medical staff and operations managers.
• Oversees the professional development of nurses and the development and training in clinical skills of all nursing and clinical assistive staff.
• Provide leadership for the development, implementation and evaluation of standards of nursing practice and for interdisciplinary clinical guidelines across the entire surgical service line, using best evidence.
• Collaborates with nursing management of satellite sites who provide care to surgical services patients, ensuring that orientation and competency plans are shared, care is standardized, and assistance is provided as appropriate.
• In collaboration with other members of the ACU leadership team, identify and plan for staffing consistent with the needs of the patient population and budgetary requirements, and appropriate to the scopes of a variety of roles.
• Participate in and coordinate the development, implementation and evaluation of multi-disciplinary patient care activities and programs.
• Work collaboratively with medical directors and leads, and administrative and operations managers, to identify and resolve unit practice, operational problems and process improvements.
• Provides leadership, assists and advises with the Medical Director, Administrator, medical leads nursing supervisors and operations managers in satisfying other regulatory standards.
• Represent nursing services in inter-unit planning and problem-solving regarding patient care.
• Plan, coordinate and evaluate LEAN initiatives and other quality improvement activities.
• Interpret and implement Hospital and University policies and procedures.
• Facilitate the education of health sciences students.
• Evaluate and manage clinical equipment and advise upon necessary expenditures.
• Assure compliance with regulatory, legal, patient care and safety programs.

Required Qualifications*

• Current licensure to practice as a Registered Nurse in Michigan.
• Required Educational Requirement:
  • Master's degree in Nursing or Health Care Administration, Public Health, Business or related field (a Juris Doctor degree may be considered)
  • If Master's degree is not in Nursing, a Bachelor's degree in Nursing is required

Four (4) or more years of progressively responsible ambulatory care nursing experience.

Four (4) or more years of demonstrated competence and leadership in an ambulatory care management role are necessary.

Nurse Leadership certification or completion within two (2) years of accepting this position or when eligible to certify, whichever comes first.
Certification is expected to be maintained while in this leadership role.
Examples include Certified Nurse Manager and Leader (CNML) or, Nurse Executive (NE-BC). Certifications must be recognized by the Magnet Recognition Program and the American Nurses Credentialing Center (ANCC). See full list here.

NOTE: In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

RESUME REQUIRED (for both Internal and External Applicants):
You must attach a complete and accurate resume to be fully considered for this position.

Desired Qualifications*

• Previous experience (greater than 2 years in the last 5 years) with adult surgical patient population.
• Demonstrated ability to build relationships and work collaboratively with a multidisciplinary leadership team.
• Demonstrated leadership abilities, self-confidence and assertiveness in a variety of contexts.
• Excellent oral and written communication skills.
• Demonstrated ability to communicate expectations, to lead by actions as well as words, to build consensus and to share credit for success.
• Demonstrated ability to manage and lead diverse, multi-disciplinary groups.
• Demonstrated strong analytical and problem-solving skills, knowledge of basic accounting principles and budgetary practices.
• Strong ambulatory experience.
• Demonstrated understanding of regulatory/safety in a clinical setting.
• Demonstrated understanding of regulatory requirements for procedural sedation.
• Creativity and a high level of energy.
• Experience providing leadership for advanced practice nurses.
• Broad human resources, financial, and program management experience.
• Proficiency with the system applications used in University of Michigan Health (UMH) Michigan Medicine, such as MiChart, OneStaff, and Wolverine Access.
• Experience in LEAN techniques, operations improvement, marketing, and/or strategic planning.
• Knowledge of UMH policies and procedures.

Nursing Specific Info

If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Hours: 40 hours per week
Specific hours and days to be determined upon hire.
Location: Ambulatory Care Services ? Surgical Specialties

Office location: Variable Locations based upon role

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

Selection Process

Michigan Medicine seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and to maintain the excellence of the University. We welcome applications from anyone who would bring additional dimensions to the University’s research, teaching, and clinical mission, including women, members of minority groups, protected veterans, and individuals with disabilities. The Department of Nursing, like the University of Michigan as a whole, is committed to a policy of nondiscrimination and equal opportunity for all persons and will not discriminate against any individual because of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, height, weight, or veteran status.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

275702

NURSING SERVICES SR DIRECTOR (Ambulatory Care Services: Surgical Specialties)

Nursing Services Director

Michigan Medicine - Ann Arbor

Onsite

Full-Time

Regular

Exempt

Um Hospital

MM ACS Nursing Care

4/01/2026 - 4/08/2026

Director/Manager/Supervisor
Healthcare Admin & Support
Nursing- Ambulatory Care and Clinics
Nursing- Nursing Management