Nutrition Associate II, NBMC (Full Time, Days)

At NorthBay Health the Nutrition Associate II (NA II) warmly greets and welcomes patients, responds to their questions and guides them through the food and nutrition meal ordering process. She/he interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete information regarding meal/food preferences. The NA II responds expeditiously in a professional and concerned manner to patient inquiries/requests. She/he takes initiative to resolve patient issues to the best of their ability and within therapeutic diet restrictions. NA II promptly notifies Supervisor or Clinical Nutrition Supervisor when additional support may be needed to meet patient expectations. The NA II maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills. The NA II assists meal tray assembly; tray delivery and pick-up; answers patient related phone calls and remains responsible for any food service duties assigned by Supervisor or Manager.

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Education/Training:

• High School Graduate or GED preferred.

Licensure/Certification:

• Current Safe Food Handler’s certificate required

Experience:

• One to three years customer engagement experience and/or service centered experience required
• One year food service experience or healthcare experience is required. Current enrollment in dietetics program or completion of dietetics program or degree is accepted.
• Experience within a healthcare environment preferred.
• Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion.
• Some working knowledge in the areas listed below is preferred:
  • Nutrition, therapeutic diet restrictions
  • Medical terminology.

Skills :

• Must demonstrate and maintain current knowledge and skill in basic nutrition care and therapeutic diets.
• Math, organization, and excellent communication skills required.

Interpersonal Skills:

• Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor.
• Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others.
• Is extremely open to learning new things and teaming with others in a collaborative environment.

• Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment.
  

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Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.