O2C Analyst

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The O2C Analyst – Credit Review is responsible for managing customer credit risk within the Order-to-Cash cycle, ensuring that all sales orders are released in line with company credit policies and financial controls. The role focuses on credit assessment, monitoring customer exposures, reviewing credit limits, and maintaining healthy receivables through proactive risk management and collaboration with key stakeholders.

This position plays a critical role in safeguarding company revenue by balancing business growth with prudent credit decisions and ensuring timely collections.

What you’ll do as an O2C Analyst – Credit Review

Employees in this role are expected to apply independent judgment, analytical thinking, and strong commercial awareness in credit decision-making.

Credit Risk Management & Order Review

• Review and release sales orders from the credit hold queue based on customer creditworthiness, exposure, and compliance with internal policies
• Conduct credit assessments for new and existing customers using financial statements, credit reports, and internal payment history
• Monitor customer credit limits, exposures, and risk profiles; recommend adjustments where necessary
• Evaluate and approve/reject orders exceeding credit limits in line with delegated authority levels

Receivables & Risk Monitoring

• Identify early warning signs of credit risk (e.g., deteriorating payment patterns, disputes, escalating exposures)
• Ensure accurate reflection of customer balances for effective credit decision-making

Stakeholder Collaboration

• Work closely with Sales, Operations, and Finance teams to balance commercial objectives with risk mitigation
• Provide credit-related guidance to internal stakeholders and escalate high-risk situations appropriately
• Support onboarding and credit setup for new customers, ensuring all compliance and documentation requirements are met

Compliance & Documentation

• Maintain accurate documentation of credit decisions, approvals, and supporting analysis
• Ensure adherence to internal credit policies, audit requirements, and compliance standards

What you will bring to the team

Experience & Skills

• 1–3 years of experience in Credit Control, Credit Risk, or O2C operations with credit review exposure.
• Practical experience in:
  • Credit assessment and limit management
  • Order release from credit hold queues
  • AR aging analysis and risk identification
• Strong understanding of:
  • Credit policies and risk evaluation techniques
  • Collections processes and receivables management
• Ability to identify and resolve:
  • Credit limit breaches and risk exposures
  • Payment delays impacting order releases
  • Account discrepancies affecting credit decisions

Technical Skills

• Experience working with ERP systems (Microsoft Dynamics 365, SAP, Oracle, NetSuite, etc.)
• Basic working knowledge of Excel (filters, lookup functions, basic analysis using pivot tables etc.)

Soft Skills

• Strong analytical and decision-making capabilities
• Excellent communication skills for stakeholder management (internal and external)
• Ability to work under pressure and manage priorities in a dynamic environment

Education

• Bachelor’s degree in Finance, Accounting, Business, or a related discipline.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

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