OAG - Information Technology Services | IT Business Analyst I-II | 26-0375

GENERAL DESCRIPTION
The IT Procurement Specialist serves as a key member of the IT procurement and budgeting team, working closely with experienced IT procurement and budget analysts. The position coordinates and processes technology-related purchases under $50,000, assists with financial documentation and reporting, and helps ensure compliance with State of Texas procurement requirements. The role also manages telecommunications service requests and contributes to software inventory, vendor coordination, and administrative support for broader team operations.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL POSITION FUNCTIONS
IT Procurement Coordination

• Coordinate and process purchase requisitions for IT software and services under $50,000.
• Solicit vendor quotes and collaborate with senior IT procurement and budget analysts to review responses for accuracy and compliance.
• Prepare and submit required State of Texas procurement documentation.
• Support team procurement strategies and ensure adherence to agency policies and state rules.

Telecommunications Coordination

• Serve as the primary point of contact for cable and internet service providers.
• Process service requests, outages, cancellations, and renewals in coordination with senior analysts.

Invoice and Financial Management

• Assist with resolving invoice discrepancies for IT purchases and services.
• Ensure timely and accurate processing of invoices for IT-related purchases and services.
• Work in partnership with other analysts to support financial reconciliation and documentation.

Software and License Support

• Support software license requests, troubleshooting, and user-access needs.
• Assist with software inventory documentation and reporting.

Administrative and Ad Hoc Duties

• Provide administrative support to IT procurement and budgeting team operations.
• Assist senior analysts with special projects to enhance reporting, compliance, and process efficiency.
• Performs related work as assigned.
• Maintains relevant knowledge necessary to perform essential job functions.
• Attends work regularly in compliance with agreed-upon work schedule.
• Ensures security and confidentiality of sensitive and/or protected information.
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

MINIMUM QUALIFICATIONS
IT Business Analyst I:

• Education: Graduation from high school or equivalent
• Education: Associate’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: software management, business administration, information technology, management information systems, project management, or program management
• Experience with asset and software management.
• Knowledge of IT software, hardware, licensing, and vendor management practices.
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Strong organizational, communication, and customer service skills.
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to collaborate effectively as part of an IT procurement and budgeting team and work closely with senior analysts.
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 5%

IT Business Analyst II – All of the above qualifications for an IT Business Analyst I, plus:

• Education: Bachelor’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: software management, business administration, information technology, management information systems, project management, or program management

PREFERRED QUALIFICATIONS

• Experience with Service Now and CAPPS.
• Experience with vendor management.
• Knowledge of State of Texas procurement rules and CAPPS Procurement module.

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER