Ocean Export Lead Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems
  
  

Job Description

Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Ensure accurate and timely client and vendors billing and data entry into our operating system.
• Interact with our customers in arranging their international export shipments, meeting customer service standards.
• Understand department process flow, constantly looking for areas to improve efficiency.
• Ensure all customers standard operating procedures are followed as per Customer SOP.
• Monitor shipment reports to ensure total customer satisfaction.
  
  

Support the Supervisor in the following areas:

• Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
• Build and maintaining strong relationships with customers.
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Monitor invoicing and BNP report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with the team.
  
  

Qualifications

• A good understanding of Expeditors’ products, services and systems
• Good market and product knowledge
• Hazardous Materials certification (preferred)
• 5 years of industry specific qualification (country specific)
• Customer focus
• Expeditors’ applications and system knowledge
• Software proficiency, especially Microsoft Office (Excel, Word etc.).
• Written and verbal communication skills; English proficiency
• Effective interpersonal skills, including listening, providing feedback, and teamwork
• Process improvement
• Proactive, strong organizational skills; time management
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Reinforcing company culture
• Proven leadership attitude and background; building team environment
  
  

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program