Offboarding Agent

Our users trust bunq to keep their banking safe and seamless. That means when users who don’t meet our requirements are identified, they are off-boarded correctly, quickly, and fairly — without interrupting the experience of our genuine users who deserve safety, clarity, and ease. Your challenge in this mission is to strengthen our off-boarding operations, making sure the process is automated, compliant, and user-friendly 🚀

Take Ownership

Your mission is to protect users while ensuring that unverified or non-compliant users are off-boarded with accuracy and transparency 🔎 As our Offboarding Agent in User Quality, you will:

• Ensure off-boarding processes are fully automated, based on well-defined logic, and aligned with legal and regulatory standards. Decisions must be justified, transparent, and user-friendly.
• Oversee the timely processing of refunds for off-boarded users, ensuring execution and maintaining a fair, consistent experience.
• Actively track automation performance, identify gaps, and implement fixes quickly. Drive ongoing improvements to reduce user impact and maximize operational efficiency.
• Familiar with compliance, off-boarding, and regulatory processes in banking 📕
• Analytical and detail-oriented, with strong problem-solving skills 👩🏻‍💻
• Comfortable working with automation flows and improving processes
• Ethical and user-focused, always ensuring genuine users feel safe and respected 🌱
• A quick and clear communicator in English 💬
  
  

Your space to perform:

🤟 Join forces with great colleagues across the globe to truly make life easy for our users banking

🌟 Make lasting impact by working on complex & exciting challenges

👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly

🧳 Digital Nomad program: 1 week/quarter after 1 year, 3 weeks/quarter after 2 years

✈️ Carousel program: work from other bunq offices based on your performance and tenure

📚 Accelerate your career growth with bunq Academy and €1500 annual learning budget

🚴‍ A MultiSport gym card for your health and wellbeing

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

🍪 Lunch and snacks at the office

⚕️ Private health insurance, just in case

💸 Monthly contribution to your phone and internet bills

🍻 Friday drinks and other celebrations - bunq style