Office Administration Manager

About Wego

We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world.

Today, Wego is used by millions of people every month — people who travel for adventure, work, family, and for many other reasons. That’s why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.

Team Description:

This role would sit and support our Cairo office and functions within our customer service organization

Our Customer Service team is at the heart of Wego’s operations, ensuring travelers receive seamless assistance across all stages of their journey. We pride ourselves on delivering fast, reliable, and empathetic service, whether it’s resolving booking issues, handling ticket modifications, or guiding customers through travel processes.

The Role:

The Office Administration Manager is responsible for overseeing and coordinating all administrative, procurement, and facility-related functions of Wego’s Cairo office. This role ensures smooth day-to-day operations for the Customer Service 24/7 hub, supports staff needs, and serves as the key liaison with building management, suppliers, and external service providers.

What you will be working on:

You will manage office operations, facilities, procurement, and vendor relationships to ensure efficient functioning of the Cairo office. You will also support staff needs, coordinate with HR and Finance, and ensure compliance with corporate and legal requirements.

Manage purchasing of pantries, stationery, and supplies.

• Prepare procurement sheets, source vendors, and negotiate for cost efficiency.
• Ensure timely provision of consumables (e.g., water supply).
• Liaise with building management for repairs, maintenance, and parking.
• Manage Face ID access requests and updates with building management.
• Oversee housekeeping schedules for full CS shift coverage.
• Coordinate contractors for repairs and maintenance.
• Request PRI inbound/outbound call reports from Telecom Authority.
• Manage equipment handover during employee exits.
• Support staff inquiries on policies, insurance, and reimbursements.
• Handle legal/tax advisor documentation and requests.
• Issue employee letters (e.g., banks, visa support).
• Maintain company stamps and document authorization.
• Process daily petty cash and reconcile monthly with Finance.
• Liaise with banks for accounts, inquiries, and employee needs.
• Coordinate corporate secretarial documentation with HQ.
• Supervise runner tasks and track transportation expenses.

Skills and experience:

• Proven experience in office administration, procurement, or facilities management.
• Strong organizational and multitasking abilities.
• Excellent communication and negotiation skills with vendors and external partners.
• Proficiency in MS Office, Google Workspace, and facility management applications.
• Ability to handle confidential information with discretion.