Office Administrator

Job Title: Office Administrator

Company: Drain Clean Heroes

Position Overview:

Drain Clean Heroes is seeking a reliable and organized Office Administrator to join our team. This role is essential to keeping our daily operations running smoothly. The ideal candidate will be comfortable communicating with customers, managing schedules, and handling administrative tasks such as permits and follow-ups.

Key Responsibilities:

• Answer incoming phone calls and provide professional, friendly customer service
• Schedule service appointments and coordinate technician availability
• Follow up with customers regarding estimates and pending jobs
• Maintain clear and accurate communication with customers and team members
• Assist in pulling permits and ensuring required documentation is completed
• Enter and manage job details within the company CRM system
• Keep records organized and up to date

Qualifications:

• Strong communication and customer service skills
• Excellent organizational and multitasking abilities
• Comfortable handling phone-based interactions with customers
• Basic computer skills and willingness to learn new systems
• Ability to work independently and as part of a team
• Valid driver’s license required
• Minimum of 2–3 years experience as an office assistant or in an office role within a blue-collar/service-based company

Schedule & Compensation:

• Monday–Friday, 7:30 AM to 5:00 PM
• 30-minute lunch break
• 50-hour salaried position

Benefits:

• One week of paid time off (PTO) after six months of employment
• At this time, we do not offer 401(k) or additional benefits as we are a growing company

Training:

We provide hands-on, in-person training to help you become familiar with our CRM system and daily processes. No prior experience with our software is required—just a willingness to learn and a positive attitude.

What We’re Looking For!

• Dependable and punctual
• Friendly and professional demeanor
• Detail-oriented with strong follow-through
• Ability to stay organized in a fast-paced environment

Join Drain Clean Heroes and be a key part of a growing team dedicated to delivering excellent service to our customers.

Job Type: Full-time

Pay: $900.00 - $1,000.00 per week

Benefits:

• Paid time off
• Parental leave

Work Location: In person