Office Administrator

Front Office Administrator

Position Type: Full-Time

About the Position

Shaded Glass is seeking a motivated and customer-focused Front Office Administrator to join our team. This role serves as the primary point of contact for clients and vendors while supporting the day-to-day administrative operations of the company. The ideal candidate is organized, detail-oriented, dependable, and enjoys working in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and assist customers professionally and courteously.
• Manage company email inboxes and voicemail messages.
• Respond to customer inquiries, vendor communications, and sales follow-up requests.
• Serve as the primary point of contact for clients throughout their project experience.
• Enter and maintain accurate customer and project information within Shaded Glass software.
• Perform data entry with a high level of accuracy and attention to detail.
• Order materials and inventory for upcoming projects.
• Coordinate installation schedules and communicate scheduling updates with customers and installers.
• Maintain organized records, files, and correspondence.
• Assist with bookkeeping, budgeting, and administrative reporting as needed.
• Prepare reports, proposals, presentations, and other business documents.
• Support team members and assist with additional administrative tasks when needed.
• Help ensure company policies and procedures are followed.

Qualifications

• Excellent customer service skills and a positive, professional attitude.
• Strong verbal and written communication abilities.
• Exceptional organizational and time-management skills.
• Ability to multitask and prioritize responsibilities effectively.
• Strong attention to detail and commitment to accuracy.
• Dependable, flexible, and self-motivated.
• Resourceful problem-solver with a proactive mindset.
• Comfortable working with computers and office software, including Microsoft Excel.
• Previous office administration, customer service, scheduling, or administrative experience is preferred but not required.

What We're Looking For

• A team player who enjoys helping customers and coworkers.
• Someone who can stay organized while managing multiple projects and deadlines.
• A professional representative of the company who creates a positive experience for every customer interaction.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience:

• Microsoft Office: 1 year (Required)
• Administrative experience: 1 year (Required)

Work Location: In person