Office Administrator (2026)

ONLY CONNECTICUT RESIDENTS WILL BE CONSIDERED FOR THIS POSITION.

Home Comfort Practice is a family owned home improvement contractor with a team of over 80 dedicated full-time professional that serves Connecticut homeowners. For over 16 years, Home Comfort Practice has been committed to helping our customers create more comfortable and energy-efficient homes. Our comprehensive solutions include HVAC, energy audits, air sealing, insulation upgrades, and window replacement.

Position Overview: We are seeking a highly organized and detail-oriented Office Administrator. Training emphasizes fundamental office processes, scheduling systems, utility systems, and customer communications. Upon mastering fundamentals, the Office Administrator will be responsible for supporting a key business activity: audit, insulation, windows, HVAC, and/or handyman services. The ideal candidate should have strong organizational skills, excellent communication abilities, and a passion for providing exceptional support to both customers and the internal team.

Responsibilities:

• Answer incoming calls, provide exceptional customer service, and gather relevant information from clients.
• Enter customer information accurately into the Jobber system, maintaining up-to-date and comprehensive records.
• Obtain utility approval for audit, insulation, windows, and HVAC services and maximize customers' benefits available through the Home Energy Solutions program.
• Schedule assessments and installations based on customer requests and eligibility, crew availability, and operational requirements.
• Communicate job details, timelines, and any necessary updates to customers, ensuring clear and effective communication throughout the process.
• Handle customer inquiries, concerns, and complaints professionally, promptly, and with utmost care.

Qualifications:

• Previous experience in a similar role, preferably in the construction industry.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent attention to detail, ensuring accuracy and precision in all tasks.
• Proficiency in using office software tools and job management systems (e.g., Jobber).
• Exceptional communication skills, both verbal and written.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving abilities and a proactive mindset.
• Excellent customer service skills, with the ability to handle challenging situations professionally.
• Familiarity with permit/warranty applications is a plus.

Benefits:

• Medical, Dental, Vision, Aflac, Life insurance
• Vacation Pay, Paid Sick Days. Paid Holidays, Personal Days
• Bonus Opportunities

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person