Office Administrator - Good Guys Tree Service

This role is located in Austin, TX at Good Guys Tree Service.

Company Overview: About Us

Good Guys Tree Service is a TCIA-accredited leader in professional tree care in Austin, TX. Our experienced crews and commitment to ANSI standards make us one of the most trusted names in the industry. We provide expert services ranging from pruning and removals to tree health and pest management.

About the Role

The Office Administrator plays an important role in keeping the business organized and responsive. This position supports scheduling, customer communication, CRM updates, billing support, and coordination with field crews. The right person is organized, dependable, and comfortable working in a fast paced service environment.

What You Will Be Doing

• You will answer incoming phone calls and emails, helping customers with questions and scheduling service appointments
• You will manage and update customer information in the CRM, including service history and leads
• You will send appointment reminders, follow ups, and general customer communication
• You will assist with invoices, payments, and customer billing questions
• You will help keep the office organized by managing files, supplies, and daily administrative tasks
• You will support onboarding paperwork and basic employee records as needed

What We Are Looking For

• Experience in an office, administrative, or customer service role, ideally in a service based business
• Comfort using computers, email, CRM systems, and basic office software
• Strong organization skills with good follow through
• Clear communication skills and a professional phone presence
• Ability to work independently while supporting a team. Reliable attendance and a steady work ethic

What We Offer

• Competitive pay based on experience. Full time, stable position with consistent hours
• On the job training and room to grow as the company expands
• A supportive team environment that values accountability and respect
• Benefits: Health, dental, and vision insurance plus 401(k)