Required

• Any combination of education and experience equivalent to graduation from high school or possession of a General Equivalency Diploma (GED) certificate.
• Some experience in general office administration and/or customer service.
  • Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.
• Knowledge of basic business office practices and procedures.
• Proficiency in the use of technology and ability to learn associated software applications.
• Ability to maintain confidentiality.
• Ability to provide positive customer service and to develop and maintain effective working relationships with culturally diverse students, families, school staff, and community members.
• Ability to communicate effectively, both orally and in writing.

• Performs a variety of assigned general office duties.
• Receives telephone calls and visitors at the assigned school.
• Responds to questions and basic requests for information and/or routes calls and visitors to appropriate responses.
• Assists other employees in order to accomplish tasks or projects.
• Compiles and distributes information.
• Prepares correspondence, reports, and form letters.
• Maintains and updates files, records, and logs.
• Uses a variety of assignment-specific computer applications, software, and peripheral equipment to accomplish tasks.
• Processes incoming and outgoing mail.
• Maintains and submits time and attendance information.
• May schedule appointments, conferences, or meetings.
• May keep calendars.
• Serves as backup for office operations such as clinic room aide as required by operational necessity.
• Performs related duties as required or assigned.
• In a school main office:
  • Provides general assistance to administrators and teachers.
  • Orders, receives, examines, and distributes supplies.
  • May serve as a receptionist.
  • May assist with processing, maintenance, and distribution of student attendance records and attendance follow-up with student families/guardians by phone or with auto-call equipment.
  • Records late arrival and early departure of students, and issues student passes.
  • May provide assistance in coordinating classroom coverage and/or substitute services as directed by a school administrator.
• In a school library:
  • Assists librarian with checking materials in and out.
  • Assists and monitors students.
  • Shelves materials, inventory, and processes new materials.
  • Orders equipment and multimedia materials and monitors their use, notifying both users when the materials must be returned and maintenance personnel when equipment requires servicing.
• In a school student services office:
  • Serves as backup support to the student services administrative assistant.
  • Assists with the processing of student transcript requests.
  • May process attendance records.
  • May assist in processing registrations, withdrawals, and transfers.