Office Assistant

About Us

HVAC in LA is a fast-growing residential and light commercial HVAC company focused on high-quality installations, strong customer communication, and efficient operations. We’re looking for a reliable and detail-oriented Office Assistant to support daily administrative tasks.

Position Overview

This is a remote, part-time role ideal for someone organized, responsive, and comfortable handling multiple small tasks daily. You’ll help keep leads, customer communication, and project data organized and up to date.

Key Responsibilities

Respond to Leads

• Answer incoming inquiries via call, text, and email
• Qualify and route leads appropriately

Invoicing

• Create and send invoices
• Follow up on outstanding payments

Equipment Registration

• Register HVAC Equipment

Review Management

• Respond to customer reviews (Google, Yelp, etc.)
• Send review requests after job completion

CRM Management

• Add clients into CRM
• Ensure all required information is complete and accurate

Data Entry

• Input and update job details, customer info, and notes
• Maintain accurate and up-to-date records

Project Organization

• Organize and upload project photos, files, and documents
• Maintain clean, structured, and easy-to-navigate job records

Customer Communication

• Organize incoming texts/messages
• Ensure timely follow-ups and responses

Qualifications

• Strong organizational and multitasking skills
• Excellent written communication
• Detail-oriented with strong data entry accuracy
• Tech-savvy (Google Drive, CRM systems, etc.)
• Reliable and responsive

What We’re Looking For

• Someone proactive who stays on top of tasks daily
• Strong follow-through—nothing falls through the cracks
• Ability to manage multiple conversations and tasks efficiently
• Professional and friendly communication style

Bonus (Not Required)

• Experience with Zoho CRM, QuickBooks, or similar tools
• Experience in HVAC, construction, or home services
• Experience with review/reputation management

Pay: $20.00 - $25.00 per hour

Benefits:

• Flexible schedule

Language:

• English (Preferred)
• Spanish (Preferred)

Work Location: Remote