Office Assistant

Job Title: Office Assistant

Company Description

Glass Unlimited Inc. is a contracting business located in Madison, Indiana, specializing in high-quality, customized glazing solutions for residential and commercial clients. With a dedication to quality and customer satisfaction, we offer a comprehensive range of glass and glazing products and services. Established in 1978, the company’s core values of integrity, teamwork, and a customer-centric approach guide its operations. Glass Unlimited’s strengths lie in its solid local reputation for quality, personalized service, and strong community ties.

Job Summary

We are seeking a highly organized and detail-oriented Office Assistant to join our team. The ideal candidate will play a key role in providing excellent customer service, supporting daily office operations, assisting our experienced staff, implementing administrative processes, and contributing to the overall success of the team.

Responsibilities

1. Customer Engagement

• Assist customers in a friendly and professional manner.
• Understand customer needs and preferences to recommend suitable products or services.
• Handle customer inquiries, calls, and correspondence.
• Provide product information, features, and benefits to help customers make informed purchasing decisions. Previous knowledge of glass and window systems is not required.
• Build and maintain strong customer relationships.
• Follow up with customers to ensure satisfaction and address concerns.
• Provide excellent after-sales support and assistance.

2. Administrative Management

• Oversee general office operations and provide reports to management.
• Process sales transactions accurately and efficiently.
• Assist with development of estimates and processing of sales orders.
• Assist with customer invoicing, billing administration, and payment processing.
• Enter vendor invoices, review statements, and support accounts payable and accounts receivable activities.
• Track daily sales receipts, prepare bank deposits, and maintain accurate transaction records.
• Record and maintain sales, customer invoice, and vendor bill information within company accounting systems.
• Support accurate recordkeeping and documentation related to office and financial operations.

3. Field Operations Assistance

• Assist with management of sales orders by accurately submitting sales information to vendors for material orders, tracking shipments, and quality control of deliveries.
• Organize project information to ensure the installation team has accurate details for completion of sales orders.
• Support coordination between office staff, vendors, and field personnel to help projects run smoothly.

Requirements

• High school diploma or equivalent required.
• Strong organizational and time-management skills.
• Experience in retail sales, office administration, customer service, or a similar role preferred.
• Strong communication and interpersonal skills.
• General computer skills with an aptitude to learn new systems and procedures. Experience with Microsoft Office products (Word, Excel) required.
• Basic understanding of invoicing, payment processing, or general accounting procedures preferred, but not required.
• Strong attention to detail and accuracy in handling financial and administrative records.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to learn product offerings; previous glass or contracting-related experience not required.

If you are a motivated and customer-focused individual with a passion for learning and being part of a team, we invite you to apply for this position.

Job Type

Full-time

Expected Hours

40 per week (Monday-Friday 8AM to 5PM) w/ 1HR lunch

Benefits

· Paid time off (vacation and sick leave)

· 401(k) retirement plan

· Monday–Friday schedule (no weekends; M-F 8AM to 5PM)

· Paid holidays (7 Total)

· Stable full-time, year-round employment

· On-the-job training and professional development

· Supportive team-oriented work environment

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Retirement plan

Work Location: In person