Office Assistant II

Join the Housing and Neighborhood Preservation's Code Enforcement Division and be part of a team that works behind the scenes to help keep Virginia Beach one of the most beautiful and welcoming communities in the region! Our Office Assistants play a key role in supporting our field inspectors, assisting residents, and ensuring smooth daily operations that uphold community standards and the Virginia Maintenance Code. Together with our inspectors, we help strengthen the charm and character of Virginia Beach one property at a time.

Interested in making a meaningful impact on our community? We'd love to have you on our Code Enforcement administrative team, supporting the safety, appearance, and quality of life in our city!

About the Role

As an Office Assistant II, you will join a dedicated four-person team that manages administrative functions for one of our inspection teams. NO two days will look exactly the same, and you'll be involved in a wide range of responsibilities, including:

• Processing approximately 40 code enforcement cases each day, which includes:
  • Detailed data entry
  • Research using multiple systems
  • Preparing and sending correspondence to all owners/renters on record for each case
  • Scanning and uploading documents into case files
• Providing customer service by answering citizen calls and emails, taking complaints, and educating citizens about codes, compliance requirements, and processes
• Scheduling inspections and coordinating with staff
• Sorting and distributing incoming mail; preparing outgoing mail
• Managing lien processes by verifying payments, preparing, filing, and mailing documents, and ensuring funds are allocated appropriately and received by the correct financial entities

After successful hands-on training, you may be eligible for a hybrid work schedule coordinated with the other team members.

We're Looking for Someone Who:

• Thrives in a busy, customer-focused environment
• Learns new computer systems quickly and is comfortable with databases
• Communicates clearly, calmly, and professionally with empathy
• Can de-escalate difficult interactions and work with diverse residents
• Stays organized and accurate while managing multiple priorities
• Works well independently and contributes to our small, collaborative team
• Is dependable, self-motivated, and service-oriented
• Can confidently answer multi-line phones and engage with the public
• Appreciates structured procedures and manages the details, while being flexible to adapt to fluctuating workloads with accuracy and consistency

• Is driven to contribute to a mission-focused team that helps maintain community standards across Virginia Beach

Applicants for this position will be considered for future vacancies for up to six months.

The City offers a generous benefits package, which includes health, dental, and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Annual and Sick Leave.