Office Associate

Monday - Friday / Day Shift / 7:30am - 4:30pm

POSITION SUMMARY:

Hi-Tech Plastics, Inc (HTP) is seeking a dynamic, friendly, customer oriented, enthusiastic, professional to join our TEAM.

As the premier manufacturer of Colored Stretch Film and Specialty Films throughout North America, our customers rely on us to produce top quality product and deliver exceptional customer service. We know our employees are the foundation of the company and believe in providing a positive work culture that will pave a successful career.

WE CAN OFFER YOU:

9 Paid Holidays, Vacation, Generous Annual Profit Sharing, 401K With Company Match, Annual Wage Increase, Health, Life, Disability Insurance.

RESPONSIBILITIES AND DUTIES

Daily interaction with freight carriers, production, sales and customers

Prepare production paperwork including pick sheets and job jackets and labels

Provide excellent customer service

Manage incoming phone calls, voice messages, emails and take appropriate action to identify and assess customers’ needs

Build sustainable relationships and trust with customer accounts through open and interactive communication

Daily follow up on customer order status and expected shipment dates

Process and enter customer orders with high accuracy

Work closely with the HTP TEAM following progression of each order from entry, to production, to completion and shipment

Log and update customer interactions in our CRM System

Process and add new customer accounts

Follow up on customer quotes

Assist with Social Media platforms

Perform daily tasks with high accuracy and strong attention to detail

Assist with sales and order processing

Other office tasks as needed

ADDITIONAL RESPONSIBILITIES

Arrive for each shift with a TEAM attitude.

Follow all safety protocol.

Come to work on time - all of the time.

QUALIFICATION AND SKILLS

High School Diploma

Administrative experience preferred

Experience in a manufacturing environment preferred

Good communication skills – both verbal and written

Data entry and general office and computer skills

Good math skills are a plus

Must be able to work in a TEAM atmosphere

Pre-employment drug screening is required

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Work Location: In person