Office Clerk - Service Department

Service Department Office Clerk

Pay: $25.00–$30.00/hour | Schedule: Monday–Friday, 8 AM–5 PM

Chinook Fire Protection is seeking an organized, detail-oriented Service Department Office Clerk to keep our service operations running smoothly. You'll be the link between our service team and our customers—scheduling appointments, processing orders, handling billing, and maintaining accurate records.

What You'll Do

• Answer phones and emails, respond to customer inquiries, and resolve complaints
• Schedule service appointments and coordinate with field technicians
• Process invoices, track payments, and proofread service expenses
• Open, update, and close customer accounts while maintaining data accuracy
• File and update service tickets, warranties, and logs (paper and electronic)

What We're Looking For

• High school diploma or GED
• 1–2 years of clerical or administrative experience, ideally in accounts receivable/payable or customer-facing billing
• Strong customer service and communication skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Solid math skills, attention to detail, and the ability to multitask in a fast-paced environment

Added Qualifications

• Previous work experience in fire safety or construction related industry
• Coursework in bookkeeping, accounting, or business
• Experience with Sage 100
• Experience with EmberSoftware

If you're dependable, customer-focused, and thrive on keeping things organized, we'd love to hear from you. Apply today!

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan
• Vision insurance

Work Location: In person