Department Code
40109-0109
Department
Student Experience
Job Title
Office Coordinator III
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range
$17.00 - $18.50
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
Not Applicable
Job Description
The Office Coordinator serves as an integral part of the staff and student team supporting new undergraduate students’ orientation and transition to Syracuse University. This professional will provide administrative and budgetary support to New Student Programs. This staff member has primary responsibility for front-line support of emails and phone calls for the department’s large constituency of students, family members, and campus community members.
The Office Coordinator has responsibilities related to the processing, monitoring, and reconciliation of operating and co-curricular funds associated with New Student Orientation, Welcome Week and Transition Programming in the department. This position requires an individual that can maintain confidentiality, interact with campus partners, students and families, and have extraordinary written and interpersonal communication skills, with a very fine-tuned attention to detail.
Education and Experience
- Associate’s degree or equivalent practical experience; bachelor’s preferred.
- 5+ years of full-time administrative experience, preferably within a college or university setting.
Skills and Knowledge
- PeopleSoft and DataInsights experience preferred.
- Background in budget management is required.
- Microsoft Office, with proficiency in Excel and Teams preferred.
- Written and oral communication skills.
- Strong attention to detail is required.
- Strong problem solving skills is required.
- Professional and personable.
- Ability to maintain confidential information.
- Ability to multi-task.
Responsibilities
- Processes, monitors, and reconciles expenses and income associated with the department’s budget, managing over $1 million dollars in funds in operating and co-curricular budgets. This includes paying invoices, ordering office supplies, equipment and services, as well as other expenses that impact the office budget. In addition, manages all budgets related to Welcome Week, New Student Orientation, and transition initiatives.
- Manages front-line departmental response to student and family inquiries via phone (over 5000 calls annually) and email (over 3,000 annually), serving over 4000 new students annually as well as parents and family members of all undergraduate Syracuse University students.
- Provides problem solving assistance to students and families and, when needed, uses skills in navigating University resources and procedures in order to refer to appropriate departments for assistance.
- Provides administrative support to the department, scheduling meetings with campus partners (examples include departments within Admissions, Student Experience, Academic Affairs and Auxiliary Services), taking meeting minutes, departmental record management and telecommunications need.
- Oversee the reservation of event space (over 100 annually), collaborates with venue management, and contracts vendors as assigned as part of the planning and implementation of events as part of New Student Orientation and Welcome Week.
- Support the daily operations of New Student Programs by opening and closing the office, greeting visitors, and providing training and support for student employees’ office duties.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit
http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.