Office Manager

Founded in 2002, Shasta QA is a growing quality assurance services company with offices in California, Iowa, and Louisiana. We provide a full spectrum of software testing solutions for websites, desktop & mobile applications, and electronic devices to companies across the US and are committed to creating U.S.-based outsourcing jobs. This is done by building close relationships with our clients while utilizing methodologies proven in the testing industry for over a decade. We believe in performing well for our clients and rewarding ourselves for a job well done.

About Us: Here at Shasta QA, we believe the culture you work in matters more than anything else, and over the past 23 years, we’ve worked hard to live and breathe QA in everything we do. We collaborate with industry-leading companies throughout the US, ensuring the highest quality for their products. We’re passionate about speaking hard, honest truths, working hard, and working smart; and in these ways, we want to help you grow your career. We work hard to “grow our own” while fostering a fun & inclusive team atmosphere and ensuring a positive work/life balance.

Key Responsibilities:

• Support the HR/Finance Manager with a wide range of administrative and operational tasks.
• Accurately enter data into QuickBooks and other HR or finance systems.
• Assist with employee onboarding and offboarding, including preparing documentation and updating records.
• Administer employee benefits, manage enrollments, and coordinate benefit communications.
• Maintain personnel files, ensuring accuracy, organization, and confidentiality.
• Manage employee time records, monitor time off requests, and ensure compliance with company policies.
• Maintain and monitor our recruiting software by posting jobs, scheduling interviews, and communicating with candidates.
• Provide administrative support to executive staff, including scheduling, correspondence, and document preparation.
• Coordinate meetings and support cross-functional communication between management, developers, QA engineers, and testers.
• Take ownership of assigned tasks and follow through on deadlines, while helping others stay accountable to policies and culture.
• Handle general office coordination and assist with process improvements as needed.

Required Skills:

• Proficiency with standard office software (Google Workspace and/or Microsoft Office Suite).
• Experience with video conferencing tools (Zoom, Microsoft Teams, or Google Meet).
• Strong organizational and scheduling abilities, particularly in coordinating multiple participants.
• Accurate data entry and basic typing proficiency.
• Familiarity with QuickBooks or other accounting applications is a plus.
• Ability to protect and maintain confidentiality of sensitive employee and company information.

Soft Skills:

• Earns and maintains trust through professionalism and reliability.
• Keeps composure and sound judgment in a variety of situations.
• Demonstrates exceptional attention to detail and follow-through.
• Communicates clearly, respectfully, and efficiently.
• Approachable and collaborative across all levels of the company.
• Embodies company values and helps foster a positive, inclusive culture.
• Takes initiative—asks questions, seeks solutions, and follows through.

We offer benefits such as paid vacations and holidays, insurance plans including health, paid dental, and paid vision. A work/life balance is also valued at our company, so we provide ample leisure activities to relax and de-stress. In addition, one of the critical points we require of our employees is that they work on site due to the culture we foster, the team atmosphere we encourage, and overall, our commitment to creating jobs in Louisiana. The position we are looking to fill is in our Shreveport office. Applicants from out of the area will be rejected.

Salary Range: $17-$20 / hour, depending on experience

All applicants are subject to a background check. Background checks will include, at a minimum, SSN verification, county criminal, federal criminal, sex offender registry, and government watch list. The background check must be completed before employment begins, except when employment begins prior to the completion of the background check as a conditional offer. Once the background check is complete hiring authority and human resources will inform the conditional employee of hire based on the outcome of the background check. Shasta QA complies with California, Iowa, Louisiana, and Federal employment compliance laws.