Office Manager

We are seeking a highly organized and experienced Office Manager to oversee daily operations and ensure our office and field teams run efficiently. This is a leadership role for someone who can take control, manage multiple moving parts, and keep both employees and customers on track.

The ideal candidate will have a background in dispatching, skilled trades, construction, plumbing or other industrial/service-based environments and understands the urgency and demands of coordinating field operations.

Key Responsibilities:

• Manage and lead daily office operations and administrative staff
• Dispatch and coordinate field crews, ensuring efficient scheduling and routing
• Oversee job scheduling, including handling last-minute changes and emergency calls
• Act as the main point of contact for customers, resolving issues and de-escalating concerns professionally
• Oversee Accounts Payable (AP) and Accounts Receivable (AR), including invoicing and collections
• Track job progress and ensure timely completion and customer satisfaction
• Maintain clear communication between office staff, field technicians, and customers
• Monitor workflow, identify inefficiencies, and implement process improvements
• Assist with hiring, onboarding, and training of office personnel if needed
• Ensure all documentation, records, and systems are accurate and up to date

Qualifications:

• Previous experience in office management, dispatching, or operations within a service-based or industrial industry
• Strong leadership skills with the ability to manage and hold a team accountable
• Proven ability to multitask and prioritize in a fast-paced, high-demand environment
• Experience with AP/AR, invoicing, scheduling, and customer service
• Excellent problem-solving skills and ability to think quickly under pressure
• Strong communication skills — both with customers and internal teams
• High level of organization and attention to detail
• Proficiency with computers, scheduling systems, and basic office software
• Ability to handle difficult customer situations with professionalism and confidence

Requirements:

• Valid driver’s license
• Reliable transportation
• Ability to pass pre-employment screenings
• 2 years preferred in an office management role

Schedule:

Monday – Friday | 8:00 AM – 5:00 PM

Pay: $18.00 per hour

Work Location: In person