Office Manager

INTRODUCTION:

University of the People ( UoPeople ) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 170,000 students enrolled from more than 200 countries and territories, including 18,800 students who are refugees. UoPeople is accredited by the WASC Senior College and University Commission (WSCUC) and is recognized by the DEAC as an accredited online University.

We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world. See President Reshef’s TED talk when he announced the founding of the University.[ TED talk ]

UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced organization with remote teams all around the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you!

UoPeople is supported by the generosity of individuals and foundations, including the Gates, Hewlett, Ford Foundations, Fondation Hoffmann, and others. The University has been covered by the New York Times, BBC, NPR, Times Higher Education, US News and World Report, and more. President Reshef’s TED Talk and Nas Daily interview about the University have 30 million views combined,

POSITION: UoPeople is seeking a qualified candidate for a full-time position as Office Manager at its office in Delaware. This position calls for a minimum of 20 hours per week, to be worked Monday through Friday.

REPORTS TO: VP Finance

GENERAL PURPOSE: The U.S. Office Manager is responsible for overseeing day-to-day administrative operations and contributes to global administrative activities, offering the opportunity to work with international teams across the University’s functions. This role requires strong organizational skills, attention to detail, and the ability to manage sensitive data, documents, and processes across multiple systems.

Administrative & Office Operations

• Handle incoming admissions transcripts, human resources documents, and general mail

• Manage graduation document processing

• Provide voicemail and telephone support when required

• Support general office operations and administrative workflows

• Provide administrative support to various UoPeople staff as needed

• Assist with employee laptop logistics, including shipping, tracking, and coordination of repairs

• Process official attestations (Notary, Apostille, Federal) through relevant government offices, including scanning, uploading, shipping, and tracking

• Affixing notary seal and signature to official forms. Ensuring compliance with state notary regulations.

REQUIREMENTS:

• Minimum education required: bachelor’s degree

• 3+ years of experience in office management, administration, and supporting HR processes

• Proficiency in Microsoft Excel (data validation, formulas, reporting)

• Experience handling confidential and sensitive information

• Strong organizational skills and attention to detail

• Excellent written and verbal communication skills

• Experience working in an academic environment, especially with university admissions (advantage)

• Experience with CRM software (advantage)

KEY COMPETENCIES

• Tech-savvy –computer skills and ability to work with general office equipment

• Self-discipline – ability to work remotely as part of an international team

• Organized

• Critical thinking

• Priority-setting

• Detail-oriented

• Excited and passionate about higher education

• Independent worker