Office Manager / Dispatcher

With 38 years in the plumbing industry, we've built something worth being proud of — and we're searching for a detail-oriented Office Manager / Dispatcher to help us keep it running at its best. You'll be the heartbeat of our operation — the vital link that connects our customers with our operations.

Responsibilities:

• Manage incoming calls and schedule service appointments with accuracy and efficiency
• Coordinate technician dispatch and ensure timely response to service calls
• Build lasting customer relationships through exceptional service and proactive follow-up
• Oversee invoicing, payment processing, and day-to-day billing operations
• Maintain detailed, organized records for all customers and jobs
• Assist management with a variety of administrative responsibilities
• Keep the office well-stocked, tidy, and ready for business every day

Qualifications

• 2+ years of office administration or office management experience preferred
• Exceptional communication skills and a customer-first attitude
• Proficient in Microsoft Office Suite with a willingness to learn our scheduling software
• Prior experience in plumbing, home services, or a trade-based industry is a plus

Benefits

• Real opportunities to grow with a company that's been around for 38 years
• PTO and paid holidays included
• Work a dependable Monday–Friday schedule every week

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Paid time off

Work Location: In person