Office Manager-Security Services

Key Responsibilities Office Management

• Oversee day-to-day security operations across multiple client sites.
• Ensure deployment, scheduling, and supervision of security personnel.
• Monitor service delivery standards and client satisfaction.
• Ensure compliance with local security regulations and company SOPs.
• Handle incident management, escalations, and risk mitigation.
• Coordinate with HR for recruitment, training, and performance management of guards and supervisors.

Sales & Business Development

• Identify and secure new security contracts (corporate, commercial, residential, industrial).
• Prepare proposals, pricing models, and tender submissions.
• Maintain strong relationships with key clients and stakeholders.
• Achieve revenue and growth targets.
• Conduct site surveys and provide customized security solutions.

Financial Management

• Manage full P&L responsibility for the division.
• Prepare annual budgets and monthly financial forecasts.
• Monitor operational costs, margins, and profitability.
• Ensure proper billing, collections, and contract financial compliance.
• Optimize manpower utilization to improve cost efficiency.

Compliance & Risk Management

• Ensure adherence to regulatory requirements and licensing standards.
• Maintain audit-ready documentation and operational records.
• Implement health & safety protocols.
• Manage contract renewals and legal documentation.

Key Requirements

• Bachelor’s degree in Business Administration, Management, Finance, or related field.
• 8–15+ years of experience in a Security Services / Guarding company.
• Proven experience managing operations, sales, and financial performance.
• Strong understanding of manpower planning and contract-based services.
• Experience handling government and corporate security contracts.
• Strong leadership and team management skills.
• Excellent negotiation and client management abilities.
• Proficiency in budgeting, forecasting, and financial reporting.

KPIs / Success Metrics

• Revenue growth & new contract acquisition.
• Client retention rate.
• Gross margin improvement.
• Operational efficiency.
• Guard turnover rate reduction.
• SLA compliance and audit performance.

Job Type: Full-time