Office Operations Manager

Job DescriptionCompany Description

Founded in 2016, digitalfarm is a UAE-based agency specializing in creative, purpose-driven social media and digital marketing. We craft tailored brand experiences through a flexible, insight-driven approach to content, activations, and strategy. Our work focuses on building meaningful connections between brands and audiences, driven by relevance, passion, and continuous evolution. Welcome to the farm.

Role Description

digitalfarm is seeking an organized and proactive Operations Manager to oversee the day-to-day operational functions of the agency and ensure the smooth running of internal processes across multiple departments.

This role is responsible for supporting business operations, improving internal workflows, coordinating cross-functional initiatives, and ensuring that administrative, finance, procurement, and office operations are executed efficiently. The Operations Manager will work closely with leadership to implement operational improvements, manage internal projects, and support the overall growth and effectiveness of the agency.

This position is ideal for a highly organized professional who thrives in a fast-paced agency environment, enjoys solving operational challenges, and can effectively manage multiple priorities while maintaining a high level of professionalism and attention to detail.

Key Responsibilities

• Oversee the day-to-day operational activities of the agency, ensuring business continuity and operational efficiency.
• Develop, implement, and continuously improve internal processes, policies, and operational workflows.
• Coordinate with department heads to ensure seamless collaboration across client services, creative, production, finance, HR, and administration.
• Manage internal project trackers, operational calendars, and resource planning to support business objectives.
• Planning and execution of internal marketing initiatives, company events, and employee engagement activities.
• Coordinate with external vendors, suppliers, landlords, and service providers to ensure smooth business operations.
• Oversee office management, facilities, procurement, and general administrative functions.
• Manage travel arrangements, accommodation bookings, and logistics for employees and business requirements.
• Assist in implementing new systems, tools, and technologies to improve operational efficiency and collaboration.
• Ensure compliance with internal policies, company procedures, and operational standards.
• Prepare operational reports and provide recommendations to improve efficiency and productivity.
• Maintain confidentiality when handling sensitive company and employee information.
• Support leadership with special projects and operational initiatives as required.
• Perform any other duties related to the role as assigned by management.

Qualifications & Skills

• 5+ years of experience in operations, office management, administration, or business operations.
• Previous experience within a marketing, advertising, digital, or creative agency is highly preferred.
• Strong understanding of business operations, process improvement, and project coordination.
• Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Strong interpersonal and communication skills with the ability to collaborate across all levels of the organization.
• Experience coordinating vendors, procurement, facilities, and administrative functions.
• Familiarity with HR administration, onboarding processes, and employee documentation.
• Experience using project management and collaboration tools such as , Slack, or similar platforms.
• Proficiency in Microsoft Office and Google Workspace.
• Strong problem-solving skills with a proactive and solution-oriented mindset.
• Bachelor's degree in Business Administration, Operations Management, Human Resources, or a related field.

Additional Requirements

• Must be based in Abu Dhabi.
• Previous experience in an agency environment is preferred.
• Ability to work in a fast-paced, collaborative environment with changing priorities.
• High level of discretion and professionalism when handling confidential information.
• Strong attention to detail and commitment to operational excellence.
• Can join immediately

Work Location: In person