Office Representative| Radiology General| Day | Full Time

Overview:

The Office Representative, facilitates the patient's access into the Radiology system by providing registration and check-in services, including but not limited to the following:

• Securing accurate The Joint Commission-approved patient demographics, identification, authorization of services and insurance information for registration purposes for all scheduled and non-scheduled patients;
• Securing completed and signed written radiology orders, entering and scheduling orders into EPIC,
• Verifying demographic and financial data and electronic filing of documents into OnBase. Ensures that basic ICD-9 coding is relevant to the signs and symptoms for the diagnosis reflected on the request for service.
• Follows Federal Regulations to ensure Legal Compliance is maintained. (i.e. HIPAA and Medical Necessity). Protects the fiscal interest of the enterprise by checking for medical necessity, according to the carrier's guidelines, and assists the Financial Specialist with securing a waiver, i.e. ABN, from the patient when necessary.
• Schedules, cancels and reschedules patient appointments as needed while maintaining patient confidentiality. Works closely with the Financial Specialist assisting in 'Point of Service' collections in an effort to satisfy the patient's financial obligations as required and increase reimbursement for the organization.
• Provides support for the Radiology Technologist and other technical and clerical staff from within the hospital system and from the community.

Qualifications:

Minimum Education and Experience Requirements: High school graduate or equivalent is required. Continuing education beyond high school preferred. Minimum two (2) years clerical experience or Customer Service with at least one (1) year in a healthcare environment Preferred. Two-year degree may substitute for one year of clerical experience or hospital/medical practice experience.

Position requires the exercise of courtesy and patience when interacting with all customers to maintain sound public relations. Professional customer service in person and via telephone, communication skills, knowledge of PC/keyboard experience is required. Familiarity with ICD-10 and CPT codes and medical terminology preferred. Knowledge of EPIC, Biscom, OnBase, and insurance terms and anatomy is preferred. Excellent critical thinking, attention to detail and ability to work under hectic and sometimes stressful conditions is required. Must be comfortable requesting information from and giving information to clinics, physicians, patients, and technical/clinical staff. The ability to multi-task, organize, prioritize responsibilities, problem solve and function in a team environment are necessary attributes.

Motor Vehicle Operator Designation: Employees in this position: Will not operate vehicles for an assigned business purpose NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job. Licensure/Certification/Registration: None