Office Services Specialist: Offender Management Services - CCAP Referral Unit #01033

Title: Office Services Specialist: Offender Management Services - CCAP Referral Unit #01033

State Role Title: Admin and Office Spec II

Hiring Range: $35,450.00 - $47,240.00

Pay Band: 2

Agency: Dept of Corr - Central Admin

Location: DOC Headquarters

Agency Website: www.vadoc.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

To provide administrative support to the CCAP Referral Unit by reviewing intake information and applying established criteria to determine appropriate information is routed to the correct CCAP Referral Specialist. Assist with coordination of new intakes and transfers within CCAP. Conducts regular maintenance of the Referral Unit waitlist database, maintenance of the referral unit’s various directories, provide phone coverage. Performs other duties as assigned. This position is responsible for taking prepared drafts of minutes during various meetings.

Minimum Qualifications

Experience providing administrative support in a fast‑paced, detail‑oriented environment, including reviewing and processing intake or case‑related information using established criteria. Applicants must demonstrate proficiency in data entry and database inquiry operations, along with strong working knowledge of Microsoft Office Suite—particularly Excel and Word. Experience coordinating workflows, managing waitlists or tracking systems, and maintaining directories or unit records is required. Candidates must be able to take accurate notes or minutes from prepared drafts during meetings and provide effective phone and customer service support. Strong decision‑making skills, the ability to work independently with minimal supervision, and excellent verbal, written, and interpersonal communication abilities are essential.

Additional Considerations

Working knowledge of the criminal justice system, community corrections practices, or related human services environments. Candidates must be able to obtain and maintain Virginia Criminal Information Network (VCIN) certification, which requires meeting all associated training and background requirements.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

If selected as a finalist with the VADOC, candidates can expect the following:

Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.

Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver’s License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.

Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.

Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.

VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.

VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply.

Contact Information

Name: Human Resources

Phone: 804-887-8022

Email: EMAILED APPLICATIONS/RÉSUMÉS / WILL NOT BE ACCEPTED FOR THIS POSITION

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.