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Office Support Staff - Full-time

Entry-Level Opportunity | Start Your Career in Behavioral Health

Are you looking for a meaningful career where you can make a difference — even if you’re just getting started?

New Mexico Solutions is seeking motivated, service-driven individuals who want to gain experience in Behavioral Health and build a long-term career with a mission-focused organization. This role is an excellent entry point into the field and provides exposure to clinical services, medical records, insurance processes, and direct collaboration with providers.

Why Choose New Mexico Solutions?

New Mexico Solutions is a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care across our communities. We are committed to clinical excellence, professional development, and creating real impact for the individuals and families we serve.

When you join us, you are not just taking a job — you are starting a pathway.

We offer:

Competitive pay
Comprehensive benefits including health, dental, vision, and Telehealth
Paid time off plus 9 holidays
Retirement plan options
Tuition reimbursement and free CEUs
Clinical supervision opportunities
Wellness and Employee Assistance Programs
Mileage reimbursement for work-related travel
Public Service Loan Forgiveness eligible employer
Eligible clinical roles may qualify for NHSC Loan Repayment

What You Will Do

This role performs essential administrative duties that keep our clinics running smoothly and ensure our patients receive timely, high-quality care. You will use office technology such as phones, email, and web-based systems to support daily operations.

You will gain hands-on experience in:

Customer Service

Welcoming patients and visitors with professionalism and positivity
Answering and routing incoming calls
Assisting individuals in identifying their needs and connecting them to appropriate services
Answering general questions about services offered

Supporting Clinical Providers

Conducting reminder calls and patient outreach
Checking patients in and out for appointments, including fee collection
Scheduling, canceling, or modifying appointments
Assisting with vitals collection, prescription refill coordination, and prior authorizations

Medical Records & Documentation

Creating and maintaining electronic medical records
Updating patient demographics and required documentation
Ensuring files meet regulatory and agency standards
Processing releases of information accurately

Eligibility & Insurance Support

Verifying insurance eligibility
Entering and updating claims data
Assisting in resolving billing errors or denials
Learning funding source requirements

Cultural Competency & Person-Centered Care

Providing respectful, inclusive service to diverse populations
Demonstrating a welcoming and non-judgmental approach
Supporting person-centered care practices

Professional Growth & Development

Participating in required training programs
Engaging in cross-training across departments
Developing foundational knowledge of behavioral health systems
Building skills that can lead to roles in billing, clinical services, case management, HR, compliance, leadership, and more

What Makes This Role a Career Starter?

This position provides exposure to:

Clinical operations
Insurance and revenue cycle processes
Behavioral health documentation standards
Patient engagement practices
Compliance and regulatory requirements
Interdisciplinary teamwork

Whether your long-term goal is to become a therapist, nurse, case manager, medical records specialist, billing professional, or leader — this role builds the foundation.

What We’re Looking For

Strong customer service mindset
Excellent organizational and time management skills
Comfort using technology and learning new systems
Desire to work in a mission-driven healthcare environment
Commitment to professionalism, confidentiality, and continuous improvement

If you are ready to build a meaningful career in behavioral health and join a team that values growth, service, and impact, we encourage you to apply.

Your career can start here.

Education and Experience:

High school diploma/GED or at least 1 year office experience.
One year experience in mental health or medical setting preferred. Bilingual (Spanish) preferred. Proficient in Microsoft Word, Outlook, and Excel.

Knowledge and Skills:

Excellent communication skills in all areas of office operations.
Knowledge of office equipment and front desk procedure.
Ability to conduct interviews and meetings and to manage time and prioritize projects.
Good writing and verbal skills.
Valid driver’s License—Required
CPR/First Aid - Preferred
CPI– Preferred
Blood Borne Disease Exposure Category—Category II
Other Potential Hazard(s): N/A

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