First Abu Dhabi Bank (FAB)

Delivers exceptional customer service by providing accurate, timely, and compliant sales and service support to customers.Responsible for processing account opening, product onboarding, service requests, and after-sales transactions while meeting service KPIs - including NPS, complaint resolution timelines, service request turnaround, and mystery shopping scores - and ensuring full adherence to FAB policies and regulatory requirements.Acts as the primary point of customer interaction in the branch, promoting FAB products and services, supporting sales growth, and enhancing customer satisfaction.

As the go-to expert in the branch, you’ll handle everything from account openings to product onboarding and after-sales support, ensuring prompt and compliant service that delights FAB customers. You'll play a direct role in growing sales, resolving issues efficiently, and consistently enhancing customer satisfaction while maintaining top performance on key service metrics.

Officer, Customer Service - Dubai

Customer Service

Sales Support

Account Opening

Product Onboarding

Complaint Resolution

Regulatory Compliance

Customer Relationship Management

KPI Management

NPS (Net Promoter Score)

Mystery Shopping

Join First Abu Dhabi Bank (FAB) and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First Abu Dhabi Bank (FAB) hiring Officer, Customer Service - Dubai in Dubai, United Arab Emirates