Officer, Government Relations

Job Purpose

The government and regulatory officer would be responsible to attend queries of central bank, Police

and courts all over UAE to fulfill all service requirements in a risk-free manner for customer or non[1]customer and to support the manager in achieving the goals set out by the Division Head. By supporting

in development, implementation and maintaining all the government entities requirements, functions

and controls to serve the regulators.

This position will also interact with respective branch managers; unit heads in addition to liaise between

CIBG, RBG, Operations and HO to address all issues of the government entities.

Key Result Areas

• Handling Court Orders- “CCMS” Court Cases Management System (All UAE).

• Handling Qatar Court Orders.

• Handling Police Letters/enquiries routed from MOI or Police Stations (All UAE).

• Handling E-Mails Enquires.

• Handling Dubai Courts emails.

• Handling Public Prosecution and CID (All UAE).

• Work thru BPM Either for Police or Court Letters.

• Ensure the correspondence are fully complied with all regulatory/authorities’ requirements and policies are strictly adhered to work on Increasing the effectiveness and efficiency of support services through improvements to each correspondence, coordinate, manage and monitor the working of various activity.

• To drive initiatives in government and regulatory unit that contributes a long-term operational excellence.

• Investigate & follow up issues with the stakeholders within Mashreq.

• Performs other functions as necessary or as assigned.

• Maintain and develop working relations with the regulators and other internal/external

stakeholder (i.e Tech Team).

Responsibilities:

• Review in detail the Standard Operating Procedures (SOP).

• Review the guidelines/process notes.

• Understand the working of the Flex cube, ETL, EDMS, BPM, TMS, Omni ..etc.

• Follow the appropriate process according to the nature of the court order (i.e Enquiry, Freeze,

Un freeze, Inheritance cases) and Police enquiries.

• Always ask for any clarifications.

• Understand the risk of late response/action against regulators notices. Adhere to TAT.

• Focus on efficiency to avoid errors.

• Cooperate with the team and keep alert.

• Update MIS and Archive the cases.

• Create your own tracker to follow up the pending queues and close before the due date.

• Update the management with your Issues, results, and opinions.

• Study, investigate and reply to the escalations.

Operating Environment, Framework and Boundaries, Working Relationships

• Dealing with regulatory authorities to discuss the cases in detail, if required attend the

meetings raised by regulators authorities as the respective area within the bank from

Operation.

• Maintain regular/healthy contact with UAE government officials and seek to find out more on

the room for excellence in service by operation of the bank.

Problem Solving

• Think out of the box.

• All the correspondence received/replied from/ to regulatory authorities is in Arabic hence

Arabic language is mandatory.

• The case request received is not standard and of various nature which must be handled/

replayed appropriately.

• Provide value added support/advice to units to resolve various issues timely and satisfactorily.

Decision Making Authority & Responsibility

• Take corrective actions and use the appropriate response as needed.

• Drive change by being a “Change Agent”.

• Ask for legal advice if required.

• Ensure delegation of authority to decision making on correspondences within bank’s policies.

• Ensure proper escalation process to ensure timely action for quality data capturing and reporting.

• Follow the ADM.

Knowledge, Skills, and Experience

• Knowledge of all Government Related and functional processes.

• The job holder should also possess excellent communication skills and interpersonal skills.

• Ability to handle pressure.

• Fluent Arabic & English skills (Read, Write & Speak).

• Computer literacy - should be well versed with MS Office packages.