Officer - Inflight Product

MAIN OBJECTIVE OF ROLE: To assist in the coordination and delivery of onboard products and services, including equipment, amenities, and cabin upkeep, while supporting the team in maintaining product quality, ensuring operational readiness, and contributing to a consistent and positive customer experience. KEY RESPONSIBILITIES:

• Supports the team in working with vendors, suppliers, and internal departments to ensure products meet operational and service standards.
• Works closely with internal stakeholders, including engineering, operations, and procurement teams, by providing administrative and logistical support on product-related projects and enhancements, including tracking timelines, documentation, and coordination.
• Assists in the preparation and documentation of RFPs and procurement processes for new or replacement inflight products, amenities, and equipment.
• Develops and maintains a comprehensive performance monitoring framework for inflight products, ensuring they align with customer experience expectations.
• Assists in monitoring the quality of onboard products regularly, conducting in-flight assessments and collaborating with cabin crew to gather feedback.
• Supports the vendor management process by maintaining records of supplier performance and helping to track issues such as delays or product concerns.
• Ensures all onboard products comply with aviation safety regulations and industry standards.
• Monitors performance metrics related to onboard products and implement improvements based on feedback and data analysis and collaborates with the Customer Experience team to gather insights and feedback from customers to inform product decisions.
• Collects and organizes customer and operational feedback to support improvements in onboard offerings, assisting in the preparation of reports and summaries for management.
• Supports the operational integrity of the onboard product, by ensuring all equipment e.g., including seats, lavatories, galleys, equipment, and onboard systems, are in proper working order and implement standards and rules ensuring minimal impact to service or customer.
• Works closely with colleagues to help identify and report cabin product defects or issues, supporting coordination with maintenance teams to ensure timely resolution.
• Work with procurement and legal teams to ensure to ensure compliance and alignment with requirements.

QUALIFICATIONS:

• Bachelor’s Degree (3+ years)
• Fluent in English
• 3+ years of experience in inflight product management, cabin services, or related roles within the airline industry. Experience with RFP processes and vendor management.
• Microsoft office
• Years with qualifications: 3 - 5 years, Years without qualifications (if applicable): 5 - 7 years

COMPETENCIES:

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)

ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.