Officer - IT Support - Evening Shift

Job Objective

Support business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.

Job Duties

Collective Responsibilities :

• Comply with Six Flags Qiddiya's code of conduct and ethics
• Promote Six Flags Qiddiya's vision, mission, and values while modeling desired behaviors
• Spread and promote the Six Flags Qiddiya culture
• Commit to Six Flags Qiddiya's rules and regulations
• Perform tasks directed toward achieving organizational goals
  
  

Job-Specific Responsibilities :

• Provide IT support and services to all staff across the theme park, water park, and administrative offices
• Deploy IT equipment and software as per standards across the complex
• Respond promptly and provide timely updates for all support and service requests
• Troubleshoot system, network, and hardware/software issues
• Accurately record and action all incidents and requests in line with SLA
• Manage daily support issues on-site and escalate to appropriate channels when needed
  
  

Additional Job Specifications

• Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours
• Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness
• Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya
  
  

Requirements

Education :

• Bacholer or Diploma degree in Information Technology or a relevant field
  
  

Experience :

• Fresh IT graduates or up to 2 years of experience in a similar IT Support role
• Experience in IT Operations in hospitality or a theme park (preferred)
  
  

Skills :

• Technical Skills: Windows, IT networks, POS systems, Office 365
• Languages: Proficiency in English
  
  

Core Competencies :

• Problem Solving
• Client/Customer Focus
• Teamwork
• Communication
• Adaptability
• Values and Ethics