Officer – Payment Operations (Mashreq Bank Pakistan)

Job Purpose

This role encompasses below primary responsibilities:

Processing of transactions related to Remittances, clearing and fund transfers and to provide valued added services and ensure that all transactions are processed in compliance with established turnaround times and operating procedures to maximize customer satisfaction.

Key Result Areas

• Processing of transactions related to foreign remittances NSTP cases (Inward & outward) and payments received via incoming RTGS within the standard TAT, with accuracy and in compliance with operating procedures and regulatory guideline.
• Processing of Inward Clearing cheques & funds transfers of onus cheques within the standard TAT with accuracy and in compliance with the standard operating procedures.
• Ensure timely settlement of GLs related to cash & cheque deposit and inward clearing along with recon and stringent follow-up with internal stakeholders/partner banks for any unsettled or unreconciled entry.
• Ensure timely completion and submission of regulatory reporting.
• Coordinate with local & foreign correspondent banks for any query or tracking of any payment related to inward/outward remittance.
• Ensure screening is conducted for all transactions against applicable sanction lists and watchlists before processing, with prompt escalation of flagged cases to the Compliance team
• Coordinate with internal stakeholders to seek clarification and sort out the issues efficiently and satisfactorily to provide error-free service.
• Acquire thorough knowledge of processes as well as operating systems, complete assigned training and task efficiently.
• Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
• Identify gaps and recommend improvements in system and procedure to enhance efficiency, minimize risk and improve delivery standards.
• Actively participating in user acceptance testing for system upgrades and new payment platform releases, providing structured operational feedback to Technology to ensure smooth go-live.
• Attend all enquiries/complaints (internal/external) promptly and ensure resolution within specified TAT.
• Minimize errors and incidents.
• Flexibility to work in shifts as per business requirement.

Knowledge, Skills and Experience

• 1-3 Years of Banking Operations experience preferably in Remittances.
• Excellent communication skills.
• Strong interpersonal skills.
• Understanding of data models and analysis
• Good verbal/written communication and computer operating skills.
• Good knowledge of general banking rules and regulations.